new account prob still marked free on Qobuz
Needs to be bumped up via Roon admins ?
Hey @uxi_johannsson,
I’ve moved your topic into the #support section of this site which is monitored by Roon’s @support team, to receive appropriate help, it would be really helpful if you could complete the template provided below.
You can copy and paste it in your reply.
Please be sure to include details of your core, network, storage location of your media files, and any messages displayed by Roon.
Including these details in your first post helps resolve your issues faster.
Thank you.
Roon Core Machine
Include your operating system and machine info (Model, CPU, RAM).
Networking Gear & Setup Details
Your networking gear (model of routers/switches/etc), connection types (Wifi/Ethernet), and any firewalls, antivirus, or VPN software.
Connected Audio Devices
Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.
Number of Tracks in Library
Tell us how large your music library is, eg. “30,000 tracks”.
Description of Issue
Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!
Roon Core Machine
Modern, gaming laptop 2022
Networking Gear & Setup Details
New fiber to the home, desk next to WiFi router, direct line of sight.
Connected Audio Devices
Mojo2Poly via local WiFi, laptor acting as server.
Number of Tracks in Library
New account not much use.
Description of Issue
Subscription with Qobuz, started to day, have one month free deal.
When I start, Roon, get, Upgrade Qobuz.
I guess its due to account so new, Roon thinks its a free account still, prob. needs to update the status so I can start to listen to Qobuz via Roon.
Did send an email to Qobuz prob a known problem and needs just some micro management.
thanks
Have you signed out of Qobuz, and signed in again?
Thanks, login/out tested, no such luck, defaults on the ‘upgrade qobuz’
Hi @uxi_johannsson, it’s the “feel deal” that’s the issue here.
Qobuz licencing does not allow Roon streaming with this option, you have to have an active paid for account with them.
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