Qobuz vanished from Roon, unable to re-authenticate (ref#LJY1XE)

[yuji-k]

What is the operating system of your Roon Server host machine?

· Windows

What kind of device are you using to perform the login?

· Windows

Where are you trying to login?

· I can't log into Qobuz

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I cannot switch to a different device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 2026.02.26.10:49

Describe the issue

契約中Roonから契約中Qobuzが突然消えて、設定サービスからログインを試みましたがアカウント認証できない・・タスクマネージャーからクリーンアップも試みましたがダメです。現在QobuzはWinアプリで使用可能、Roonはローカルのみ使用可能な状況です・・速やかなアドバイスお待ちしております。

[vadim]

Hello @yuji-k

Thank you for reaching Roon support.

Let’s try to clear your Tidal/Qobuz registry and see if that helps.

Please use the steps below:

First, Close Roon or Stop Roon Server
Then locate your Roon Database
Navigate to Database\Registry\Core
Locate the TIDAL_account/Qobuz_account file and delete it
Restart Roon or Roon Server
Log into TIDAL/Qoobuz
Please let us know if this helps.