Qobuz Web Interface Hearted Albums Not Syncing to Roon (ref#AIV4GX)

Support
25

Hey @Dirk_De_Taey,

Our development team has enabled an advanced diagnostic tool on your Roon Server - could you follow the below next steps:

  1. Create a fresh backup of your current database
  2. Restart Roon Server twice
  3. We’ll need you to reproduce the issue on a fresh database with a fresh Qobuz sync, unfortunately - could you please follow the steps below to create a temporary new database:
    1. * Exit out of RoonServer

      • Navigate to your RoonServer’s Database Location

      • Find the folder that says “RoonServer”

      • Rename the “RoonServer” folder to “RoonServer_old”

      • Reinstall the RoonServer App * On the Roon Remotes, press “Use another Roon Server” and connect to the new database

  4. Lastly, reproduce the issue and share the specific Qobuz track / album (the Qobuz ID is what we’re after)

Thank you @Dirk_De_Taey!

26

As my Roon server is running on (Audio)linux, I do no t know how to do this.
However, I have a 2nd server with Roon installed, and that shows the exact same behaviour.
I can remove Roon and its database completely, and install from scratch, of course using the same Roon & Qobuz accounts?
But it would on your side you would need to re-enable logging on that new server!?

Would that work for you?

Or I can install Roon server on my Windows laptop!?

And sorry for this last question, as I really want to help getting this solved.
You say you are after the Qobuz-id.
The issue is with every album. To use @Geoff_Coupe terminology:

If I heart whatever album in the Qobuz Download Store, it becomes visible in Roon - Qobuz - My Qobuz It gets never added to My Library.
If I heart the same album in the Qobuz app (webpage), it always gets added to My Library (as well as to Roon-Qobuz-My Qobuz)

As explained above I have 3 Roonservers (of which 2 in standby, only used for test purposes). The behaviour is the same on all 3.

Dirk

27

I have tried to apply the procedure as explained above and using WinSCP, I did find the RoonServer folder. However, I don’t have the correct privileges (at least using WinSCP) to rename the folder. So I am blocked unless you can guide me in using ssh - linux commands.

28

So I have installed Roon server on my Windowss laptop, with of course a complete new Roon DB.
I only imported 9 local albums and 1 Qobuz album was added automatically. Of course I am using the same Roon and Qobuz accounts.

In Qobuz Download Store, I hearted 2 albums:
Steely Dan - Aja & Fleetwood Mac - Rumours.

Going to Roon - Qobuz - My Qobuz , the 2 albums are immediately presented.

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As expected, the albums are NOT added to My Library (even a couple of hours later)

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even when they are shown as Favorites (hearted) in Qobuz app (webpage)

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These are the links to these 2 specific albums in Qobuz:
https://open.qobuz.com/album/0603497941032
https://open.qobuz.com/album/wgxlq4u72t80a

So what do you want me to do next?

Dirk

30

@benjamin
Sorry to insist, but is there anything you want me to do before I will switch over to my Audiolinux server to listen to music during the weekend?
Thanks for your feedback.

Dirk