Roon Nucleus B
On Ethernet with comcast router
USB to Auralic Airie streamer
I am fairly regularly getting the message that Quboz is loading slowly or there is a network problem. I’m far from a computer geek and this issue is taking all the enjoyment out of my new nucleus purchase. I am thinking of sending it back and just using Qobuz alone which I never had an issue with.
Yes, happening to me too. Only with Qobuz via Roon. Absolutely not a network issue. Roon/Qobuz integration issue. Everything else (local library, live radio) works fine via Nucleus, just not Qobuz. Has been going on for at least two or three days. Nothing in my system has changed. Followed all recommendations suggested by Roon in this forum (use SEARCH). Did them all and problem not fixed. And it happens irrespective of low or hidef sources.
Again, I’ve changed nothing. Internet service is running nicely with large bandwidth and only two people in the house. This is NOT a problem on my end.
@support needs to figure out what their software is doing and/or what Qobuz changed.
I have a lifetime subscription, so if Roon can’t fix this on their end, I’m screwed.
Very frustrated. I think this is happening to lots of folks right now, but still a small enough subset that Roon hasn’t fixed it, simply tells folks problem is on their end, not on Roon end. I call BS.
Hi Kevin,
Thanks for taking the time to respond to my frustrations. Like you I’ve done nothing differently in my system to cause this issue. Things were perfect when I was just streaming Qobuz. I called Comcast yesterday and increased my internet speed to there highest offering to no avail. They are sending me a new higher grade modem but I don’t think that will help much either.
I have a ton of money invested in my stereo gear and have been at this hobby for fifty years. I’ve only recently dipped my toes into the digital world and bought the Roon hardware thinking it would be a trouble free start to higher end streaming. Boy was I wrong. When it’s working it sounds great but it’s a 50/50 proposition if it will work or freeze up with the Oobuz issue. I’ve read all I can on this and none of it seems to help correct this problem.
I am extremely frustrated as I really want a trouble free experience from this but this is far from that.
It is almost certainly a networking issue.
Whilst you both have the same symptoms, @FastHound, please open your own Support thread so you may be assisted.
Roon support don’t work the weekend, but you may want to try changing the DNS servers in your ISP router to Cloudflare, Google or Quad Four.
Please let me know if you need assistance with this.
Thanks so much. I already use Cloudfare. NOTHING IN ANY NETWORK SETTINGS OR SYSTEM HAS CHANGED.
Hello @sheldon_sandler ,
Thanks for reaching out!
Can you please confirm if the issue only occurs on your Aires zone or does it occur for other zones as well? I’ve activated diagnostics for your Nucleus and I’m seeing some dropouts only on the Aires zone, but iPad playback appears to be working as expected, are you observing the same on your end?
If the issue is with the Aires, I would suggest troubleshooting in that direction, i.e. making sure that the firmware is updated, trying a different USB cable and USB port on the Nucelus. Do let us know if this helps!
You probably mean Quad9.
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