What is the operating system of your Roon Server host machine?
· MacOS
What kind of device are you using to perform the login?
· iOS
Where are you trying to login?
· I can't log into Roon
Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.
· No, the issue remains the same
Different device
· I cannot switch to a different device
Are you still facing the issue on the different device
· No, the issue remains the same
Record the timestamp
· 9:00AM Central (always happens so this was a random pic)
Describe the issue
Does Roon server stay remain logged in to Tidal when running? I have another app that will not login and wonder if there are too many logins due to Roon server remaining logged in.
Describe your network setup
Spectrum, Asus router etc. this is not a network issue
Welcome to the forum! Yes, Roon does stay logged into TIDAL until the login token expires, but I have never heard of a Roon login preventing TIDAL login elsewhere. If you wish though, you can temporarily disable TIDAL in Roon via Roon Settings → Services → TIDAL (Edit). What is the other app you are trying to login via?
I tried logging out of Tidal in the Roon server and it made no difference so it does not appear to be the issue. The app that will not login is WiiM Home used by WiiM streaming boxes. It’s quite possible their app is the problem. I have a ticket open with them but have not received a reply yet. Thank you so much for your answer and being so prompt. If you know a solution it would be nice but right now I think it’s WiiM Home.
Thanks for the update, not aware of any similar reports, but if the issue is limited to the Wiim Home software, then it could be localized to that. As a general suggestion, we often suggest updating DNS servers on routers, as that can help prevent our bad ISP DNS servers from being used. I would suggest trying Cloudflare (1.1.1.1) or Google (8.8.8.8).
We’re checking in here since we haven’t reached a conclusion in this thread. Are you still having any issues with login session persistence in Tidal/Roon?