RAAT server not starting and local device discovery issues (ref#4BW7RP)

Support
1

What’s happening?

· Something else

How can we help?

· I am experiencing freezes or crashes

Describe the issue

RAAT server does not come up and local device cannot be discovered

Describe your network setup

server and client on the same macbook, all playback device connected to the same macbook too

2

More info: here’s what RoonServer’s log looks like:

08/24 11:50:33 Info: ConnectOrStartAndWaitForExit RAATServer: Try to connect to existing raatserver
08/24 11:50:33 Info: [raatserver] [runner] Status: Connected
08/24 11:50:35 Info: [raatserver] [runner] Start or Connect...
08/24 11:50:35 Info: [raatserver] [runner] Start or Connect... /Applications/Roon.app/Contents/RoonServer.app/Contents/RoonAppliance.app/Contents/../../RAATServer.app/Contents/MacOS/RAATServer
08/24 11:50:35 Info: ConnectOrStartAndWaitForExit RAATServer, path: /Applications/Roon.app/Contents/RoonServer.app/Contents/RoonAppliance.app/Contents/../../RAATServer.app/Contents/MacOS/RAATServer
08/24 11:50:35 Info: ConnectOrStartAndWaitForExit RAATServer: Try to connect to existing raatserver
08/24 11:50:35 Info: [raatserver] [runner] Status: Connected
08/24 11:50:36 Info: [stats] 405075mb Virtual, 608mb Physical, 192mb Managed
08/24 11:50:37 Info: [raatserver] [runner] Start or Connect...
08/24 11:50:37 Info: [raatserver] [runner] Start or Connect... /Applications/Roon.app/Contents/RoonServer.app/Contents/RoonAppliance.app/Contents/../../RAATServer.app/Contents/MacOS/RAATServer
08/24 11:50:37 Info: ConnectOrStartAndWaitForExit RAATServer, path: /Applications/Roon.app/Contents/RoonServer.app/Contents/RoonAppliance.app/Contents/../../RAATServer.app/Contents/MacOS/RAATServer
08/24 11:50:37 Info: ConnectOrStartAndWaitForExit RAATServer: Try to connect to existing raatserver
08/24 11:50:37 Info: [raatserver] [runner] Status: Connected
08/24 11:50:38 Info: [raatserver] [runner] Start or Connect...
08/24 11:50:38 Info: [raatserver] [runner] Start or Connect... /Applications/Roon.app/Contents/RoonServer.app/Contents/RoonAppliance.app/Contents/../../RAATServer.app/Contents/MacOS/RAATServer
08/24 11:50:38 Info: ConnectOrStartAndWaitForExit RAATServer, path: /Applications/Roon.app/Contents/RoonServer.app/Contents/RoonAppliance.app/Contents/../../RAATServer.app/Contents/MacOS/RAATServer
08/24 11:50:38 Info: ConnectOrStartAndWaitForExit RAATServer: Try to connect to existing raatserver
08/24 11:50:38 Info: [raatserver] [runner] Status: Connected
08/24 11:50:39 Info: [raatserver] [runner] Start or Connect...
08/24 11:50:39 Info: [raatserver] [runner] Start or Connect... /Applications/Roon.app/Contents/RoonServer.app/Contents/RoonAppliance.app/Contents/../../RAATServer.app/Contents/MacOS/RAATServer
08/24 11:50:39 Info: ConnectOrStartAndWaitForExit RAATServer, path: /Applications/Roon.app/Contents/RoonServer.app/Contents/RoonAppliance.app/Contents/../../RAATServer.app/Contents/MacOS/RAATServer
08/24 11:50:39 Info: ConnectOrStartAndWaitForExit RAATServer: Try to connect to existing raatserver
08/24 11:50:39 Info: [raatserver] [runner] Status: Connected
3

Hi @Haoyu_Zhai,
Thanks for reaching out to us about this issue. Since you are having issues with your RAATServer let’s generate a new RAATServer instance on your device by following these instructions, but please be aware that this will reset your Roon Settings → Audio Tab to factory settings and I would advise making a backup of any custom DSP settings you have:

  • Create a Backup of your current Roon database
  • Exit out of Roon
  • Navigate to your Roon’s Database Location
  • Find the folder that says “RAATServer”
  • Rename the “RAATServer” folder to “RAATServer_old”
  • Restart the Roon App to generate a new RAATServer folder
4

Hi I exited roon and killed roon server process. Removed the RAATServer folder and restarted Roon. However I did not see RAATServer folder being created nor did the process being started. Also Roon still cannot find my devices

5

Can you please use the directions found here and send over a set of logs to our File Uploader?

6

Hi daniel, sorry for the delay, I just uploaded the logs

7

Thanks for getting those logs to me. I want to take a step back as I realized I skipped a few basic steps that I should have started with.

  • Have you restarted the Mac that is hosting Roon?
  • If you look at activity monitor is RAATServer active?
  • Have you added Roon’s processes to your firewall exceptions? https://help.roonlabs.com/portal/en/kb/articles/firewall#For_macOS
  • Finally if none of that works can you take a look at your console logs? You can find them by pressing cmd + spacebar and then typing console in the search window.