Radio fails to load in Roon (ref#KLKOQ7)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Radio fails to load

Tell us about your home network

· Verizon fios to Tp link router to eversolo mp6 streamer to rogue cronus magnum 3 integrated tube amp

2

Hey @Stephen_Roberson,

Thanks for taking the time to write in!

A first test for you - does this issue occur no matter the endpoint you’re streaming audio to?

From a fresh Roon Server diagnostic report, we can see a failure is happening at the point where Roon hands the internet radio stream to the Eversolo zone for decoding, not during discovery or URL resolution.

On the Eversolo itself, try:

  • Reboot the device fully (power cycle, not standby)
  • Check for firmware updates. If already updated → try rolling back (if supported)
  • Test internet radio outside of Roon (native Eversolo app)

Thank you!

3

Hi @Stephen_Roberson,

We haven’t seen a response and this thread will soon close automatically due to inactivity without any new replies. Can you please confirm the results here once you’ve had a chance to try the tests @benjamin provided in the post above?

Our team will need this information in order to troubleshoot effectively from here.

We’ll watch for your response. Thank you!

4

We’re going to allow this thread to auto-close due to inactivity, but if you require further assistance or have any more questions, you can reactivate the topic thread by submitting a new request here.