Radio Paradise drops out after ten seconds of play in Roon (ref#PC5NIL)

[Nick_Taylor1 (Nick Taylor)]

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· Live Radio

Streaming errors can sometimes stem from DNS failures. Have you tried changing the assigned DNS server in your router settings?

· I reassigned the DNS server and I'm still having problems

What are the make and model of the affected audio device(s) and the connection type?

· fIIO r7 lan connection

Describe the issue

Radio Paradise drops out after ten seconds of play. This only affects RP in roon , as when I access RP directly and all other streaming works fine.

Describe your network setup

Asus rtax86u-intel NUC-fiioR7-

[daniel]

Hi @Nick_Taylor1,
Thanks for writing in to ask about this issue. The best way to troubleshoot this is by locating the event in your logs to see what your server was doing at the time. To help us out with this process can you please reproduce the Radio Paradise drop out and then let us know the date and time that it happened. Also can you please use the directions found here and send over a set of logs to our File Uploader?
Thank you in advance for your cooperation!

[Nick_Taylor1 (Nick Taylor)]

Hi Daniel, thanks for your response I have uploaded my logs to the file uploader using my email [email redacted by support] as reference.
Regards
Nick Taylor

[noris]

Hello @Nick_Taylor1 ,

Thanks for letting us know. It looks like you are getting dropouts when playing to your Fiio zone. Can you confirm, does the issue happen when playing to other zones as well, such as System Output? Also, we have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS.

[Nick_Taylor1 (Nick Taylor)]

Thank you for your reply Noris, Yes the problem applies to all zones and is unique to roon.
I have tried changing my DNS server to no avail.
Any ideas you have in resolving this would be much appreciated.
Regards
Nick Taylor

[benjamin]

Hey @Nick_Taylor1,

@Nick_Taylor1

Asus rtax86u-intel NUC-fiioR7-

Perhaps your router firmware is needing an update? Let me know what version you’re running.

The stoppage does seem to be bandwidth-related:

Trace: [Fiio] [zoneplayer/raat] too many dropouts. stopping stream
Warn: [zone Fiio] Track Stopped Due to Slow Media

Perhaps simplifying your network setup would be helpful in this case. I’d see about eliminating as much gear in between your router and Roon Server, and see if there’s an opportunity to allocate additional bandwidth to the machine running Roon.

[Nick_Taylor1 (Nick Taylor)]

Thanks for your response Benjamin but the problem has recured.
I tried rewiring my house to simplify my system as suggested to no avail.
My system has been working perfectly for several years and has internet speeds of around 300mbs.
All other internet radio stations , other than in roon , work perfectly.
Tried using different LAN cables, different roon core same result.
Running the latest version on my router.
Any help would be appreciated.

[Nick_Taylor1 (Nick Taylor)]

[Nick_Taylor1 (Nick Taylor)]

Tried everything suggested here with no resolution.

[benjamin]

Hey @Nick_Taylor1,

I see a second Roon Server running on a Windows machine, are you also using this Roon Server?

If so, does the issue occur in this setup? Please make sure you only ever have one Roon Server powered on and running within your setup.

Have you tested out using different ethernet cables/ports from the NUC and your router?

[Nick_Taylor1 (Nick Taylor)]

Yes tried changing servers and cables.
Pretty sure I only have 1 core running at any one time however I do have an endpoint.
Rang my ISP and got them to ‘reset’ my connection and am getting better speeds with slightly improved connection now getting about 30 mins for the time being.
Thanks