Does the issue happen with local library music, streaming service music, or both?
· *Only streaming* music is affected.
Please select the streaming service(s) with which you're encountering playback problems.
· Live Radio
Streaming errors can sometimes stem from DNS failures. Have you tried changing the assigned DNS server in your router settings?
· I reassigned the DNS server and I'm still having problems
What are the make and model of the affected audio device(s) and the connection type?
· all hardwired. NAD Ci580, Bluesound Node, Dutch Dutch 8C, NAD T758
Describe the issue
Radio playback stops unexpectedly after a variable period. The time period varies. Playback is easily restarted but its very annoying. Perhaps an asynchrones sample rate converter (ASRC) in the playback chain if radio streams are played might help?
Describe your network setup
Zyzel Router (EX3301-TC) all zones hardwired with 2 un managed switches (Netgear)
What’s the station with which the dropouts are occurring? Are you able to provide an approximate timestamp of the last dropout that occurred? We can see internet radio requests failing in diagnostics, but we want to verify we’re investigating the same event.
Does this occur on all Zones listed in your description above, including the system output of any Roon client devices?
Hi Connor,
I think we had a dropout during popmaster (10.30-10.50 UK time) on thursday this week. The station most affected is greatest hits radio. We ‘upgraded’ to GHR premium a few months ago in the hope of getting rid of the dropouts. Hasnt worked. We connect to the ‘premium’ service via the RooPlay extension which enables external sources to be played in Roon using the radio function. The dropouts manifest in exactly the same way though. It can go for variable times before dropping out, it would be ok if playback resumed automatically (although not ideal) but it just stops and needs to be restarted. I have only tested it on the NAD Ci580 as that is how we listen to radio, the issue is not predictable so its hard to test other zones.
Can you please re-produce this issue when using the normal Live Radio within Roon, and not use any extensions? Share the name of the track playing at the time of the issue, if possible.