Radio playback stops unexpectedly and requires restart (ref#2AV2YP)

Support
1

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· Live Radio

Streaming errors can sometimes stem from DNS failures. Have you tried changing the assigned DNS server in your router settings?

· I reassigned the DNS server and I'm still having problems

What are the make and model of the affected audio device(s) and the connection type?

· all hardwired. NAD Ci580, Bluesound Node, Dutch Dutch 8C, NAD T758

Describe the issue

Radio playback stops unexpectedly after a variable period. The time period varies. Playback is easily restarted but its very annoying. Perhaps an asynchrones sample rate converter (ASRC) in the playback chain if radio streams are played might help?

Describe your network setup

Zyzel Router (EX3301-TC) all zones hardwired with 2 un managed switches (Netgear)

2

Hi @jeremy_davies,

What’s the station with which the dropouts are occurring? Are you able to provide an approximate timestamp of the last dropout that occurred? We can see internet radio requests failing in diagnostics, but we want to verify we’re investigating the same event.

Does this occur on all Zones listed in your description above, including the system output of any Roon client devices?