Random Crash on iMac Pro

Support
1

Core Machine (Operating system/System info/Roon build number)

Mac Catalina OS/iMac Pro 2017 with 3.2 GHz 8-Core Intel Xeon W and 32 GB 2666 MHz DDR4/ Roon Build 555 Version 1.7

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

TP Link DECO wifi mesh

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Connected to Cambridge Audio DAC magic via USB
Description Of Issue

Process: Roon [6497]
Path: /Applications/Roon.app/Contents/MacOS/Roon
Identifier: com.roon.Roon
Version: 1.0
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Roon [6497]
User ID: 501

Date/Time: 2020-06-12 06:05:12.472 +0800
OS Version: Mac OS X 10.15.5 (19F101)
Report Version: 12
Bridge OS Version: 4.5 (17P5300)
Anonymous UUID: C26578D4-8524-55D8-5820-AA13653CD33E

It randomly crashes.

3

HI @gaadelgado,

What happens immediately before Roon crashes? Are you clicking on anything in particular or accessing a specific screen?

I would try to perform a reinstall of the Roon app to see if this helps:

  • Make a Backup of your current Roon Database
  • Exit out of Roon
  • Navigate to your Roon’s Database Location
  • Find the folder that says “Roon”
  • Rename the “Roon” folder to “Roon_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder
4

Thanks. I will do what you suggest.

1 Like
5

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