Random Disconnections from Roon Client on Mac (ref#8CR8K3)

Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I don't see Roon Server.

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Linux Server* (Ubuntu, Fedora, ArcLinux...)

Select any of the following components that are present in your local network setup

· *VPN* installed on RoonServer or Roon Remotes

You mentioned a VPN. Have you tried disabling it?

· I tried disabling my VPN/proxy connection and Roon still won't connect

Describe the issue

Random Disconnections from Roon Client (Mac)

Describe your network setup

Basic network: MacOS client and linux server hosting Roon Server on same lan (192.168.0.0/24) - all connected by wire

2

RoonServer logs can be found here: Roon issue logs - arman@gabric.ca.zip - Google Drive

3

Hi @Arman_arman,

Thank you for your post.

Logs show your RoonServer machine losing connection to the RAATServer instance on the Mac remote. There are two possibilities, based on what we can see in diagnostics:

  1. There appears to be a separate subnet on this LAN. If Roon Remote is switching between subnets or network connections, it will lose sight of RoonServer.

  2. The second possibility is that third-party software or a stateful firewall is interfering with RAATServer on the Mac or RoonServer. In most cases, this will be antivirus software.

We’ll keep an eye out for your response.

5

@Connor, thanks for looking.
The separate subnet is for Docker containers and another for Tailscale VPN.

In Roon remote however i have my main LAN set to 192.168.0.0 under Linn streaming…or is that a different thing all together?

6

Hey @Arman_arman,

Yes, this is used specifically with Linn devices, do you have any within your audio setup?

If you temporarily disable all other subnets, do you still run into the issue?

Can you also test out temporarily disabling the firewall on your Mac?

We’ll be monitoring this thread for your reply :+1:

7

@benjamin I will need to try - it doesn’t happen all the time.
No I’ve no Linn devices in my setup.
No AV on my Mac at all.

Also, is there a way in the Roon Linux server to specify which subnet or network adapter to listen on?

8

Chiming in here with the same problem. Roon remote on PC is constantly losing connection to Roon server on Mac. Also have a Tailscale subnet on PC that when disabled Roon Remote works. This is a new problem for me though, in the past Roon Remote on PC worked fine even when using Tailscale & other VPNs.

1 Like
9

@404 thanks for the chime in. Is it still happening?

10

Yup! Don’t know what changed honestly, I’ve even tried downgrading my Tailscale to earlier versions.

11

@404 for myself it doesn’t happen as much, just on occasion. After one restart it’s stable, until next time. But now that i think about it, it started happening after i installed Tailscale…

Which version of Tailscale are you on?
I’m on 1.70.0

12

HI @404,

Unfortunately, the use of a VPN falls outside the scope of support. I’d post over in Tinkering to see if anyone from the community may help you with getting things functioning.

13

@404 is the disconnect still happening if you remove Tailscale?
I removed TS and am monitoring the situation now…

14

Roon will automatically try all activate network adaptors. You can disable any network adaptors you don’t want Roon to use if that is an issue for you.

15

@daniel can i deactivate network adapters from roon server it self or does it have to be system / OS wide?

16

Unfortunately this is not a capability that Roon has so it would have to be system wide. I can see how that might not be an option you can use.

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