Random missing tracks on newly added local albums after update (ref#7B7LL4)

What’s happening?

· Other

How can we help?

· I'm having trouble adding music to my library

Other options

· Other

Describe the issue

Roon doesn't show all tracks on newly added local albums

**My setup**:
Roon Server Machine:
Windows 10, i3-12100, 8GB RAM
All library on HDD on that PC.

Connected Audio Devices:
Wired connected (ethernet with Bluesound Node) which does all the playback. Wireless connection to Android phone and laptop, just for occasional playback and as a remote for the Roon that playbacks on Bluesound Node.

Number of Tracks in Library:
~9.000 tracks

As always, I add a new album on the HDD of the Roon Server. It would always be shown on Roon normally (no missing tracks), no matter if it was identified, or not. After the last update, I've been having issues when adding a local album to Roon. The album is missing some tracks. In order to make it show all of the tracks, I have to manually restart Roon Server. Then, most of the times, it's fixed, but I have to do this almost every time.

Note: There has been just ONE case where the restart was not needed. I added a widely known album (Pink Floyd's Dark Side of the Moon) and at first it was missing one track. A couple minutes later, it fixed itself. I didn't have to do anything. Still the issue with the missing track in the beginning, existed.

Note: There is no specific track that is missing. It feels like it's random. And I think that always it's just ONE track missing.

Describe your network setup

Starlink with Gen3 router
Roon Core is connected with Bluesound Node through the router via Ethernet.

The image is not possible to view (at least for me), so I am posting it her, too.

Hi @Dimtiris_Stathis,
Thanks for reaching out to us about this issue. Here are two things you can check.

  1. Make sure show hidden tracks and albums is toggled on under general settings.

  2. Under Roon settings → Library check if any files show up under skipped files.

Please let us know if either of those options help resolve the situation.

Thank you Daniel for your response.

  1. It was No, I turned it to Yes. But since the tracks appeared on their own again after I restarted the Server, then I cannot think that this could be the culprit in any way. I leave it to Yes, anyway.
  2. No files have been skipped.

I guess were back to zero. I feel that this is consistently happening at ~50% of the albums that I have added.

Note: I cannot be sure that it’s related to the latest update or the previous one, since while in the previous update I don’t think that I have added any new albums…

Hi @Dimtiris_Stathis ,

If you try to navigate to Roon Settings → Storage → 3-dot menu and perform a force rescan, does that also complete the album without the need to restart Roon Server?

Just added a new one in order to try again. Yet the same thing occured. Track 6 is missing. @noris I tried Roon Settings → Storage → 3-dot menu and perform a force rescan yet nothing changed.

I tried restarting Roon Server and check what has happened!
I now see the album twice!

The one has all the songs except track No 6 and the other has just track No 6!!!

:warning: Important note: This has happened again during this period that this error has been happening. They seem to be related issues, but it was just one or two times and it’s not consistent so that I can report it. But now it has appeared again! Please consider that one, too. I hope that helps in any way.

A post was split to a new topic: Conversion, Skipped File Issues with ALAC Format

So, it happened again. I had to restart in order to fix it.
It’s quite a repeating behavior.

Hey @Dimtiris_Stathis,

Thanks for the update - our team is investigating this issue further and should have more information to share next week.

In the meantime, if you stop Roon Server, or disable your watched folder, and then import your content, followed by turning Roon Server back on or re-enabling your watched folder, do you run into the same issue?

Another test : if you test out forcing a rescan of the recent imports - do you still have the same issue?

Thank you! :raised_hands:

I am away from home atm, but I will check and report back. Thanks. :slight_smile:

Thanks for letting us know, we look forward to hearing your results!