Random music stops while playing Tidal on Roon (ref#GNBVQN)

[David_Ratcliff]

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· Today around 9-11am CET approximately y

What are the make and model of the affected audio device(s) and the connection type?

· Naim, ND5 XS2, Musos 2G

Describe the issue

Music suddenly stops when playing Tidal

Describe your network setup

Unifi USG 3P router and Unifi switches and APs

[vadim]

Hello @David_Ratcliff

Thank you for reaching Roon support.

I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

[David_Ratcliff]

HI there, I will do

[vadim]

Hello @David_Ratcliff

Thank you for the update. We are in the standby mode.