Random pauses in Roon after update to 2.57 while streaming with Bluesound Node 2i (ref#SR21M4)

[Chris_Rosenmarkle]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· After update to 2.57 Roon is pausing randomly after 4-5 minutes. Rebooted Roon core (Mac Mini - Most recent) and router (wired connection) Streaming with Bluesound Node 2i music stored on synology NAS

Tell us about your home network

· Asus mesh router with wired connection to core and streamer via Netgear switch

[alex_h (Alex)]

Hello @Chris_Rosenmarkle !

Thanks for sharing your problem here.

I was able to spot in automatic diagnostics report that there was one issue recently where “Node 2i Media Room” has failed.

However, this was a connection loss triggered by Bleusound’s endpoint and immediately after that it went to standby mode.

Can you please clarify the following:

1. Please send us a time stamp (time + date) of when the issue will happen next time to you.

2. Does the issue happen only for Roon or it fails for Roon ARC too ?

3. if you will try to play to some AirPlay device (for example you can set up your mac or TV as AirPlay received from phone) will it also fail ?

4. If you have a complicated setup (multiple switches/routers) would that be possible to simplify it and connect your Endpoints directly to the router ?

5. If your endpoint gives you an option, can you please disable auto standby for it for test purpose ?

Thanks!

looking forward to your reply!

[Chris_Rosenmarkle]

Thanks Alex. It’s interesting because I wasn’t streaming to the Node Media Room. The issue occurred streaming to the Node Family Room. The Node Media room had been off due to being out of town. I will get a time stamp when it happens again. I don’t use ARC often. I will attempt to play something via airplay and see if same issue occurs. I do have two switches (one for each room described) but have never had this issue in over 2 years. Thanks again for your reply.

[Chris_Rosenmarkle]

Here is the time stamp of the last issue. I have Home Assistant and my DAC is triggered to come on or off when the Node plays/pauses. Triggered on at 8:40:57 and shut off at 8:49:45. This is for the Node 2i Family Room. Played for close to 20 minutes on the Node 2i Media Room and I don’t seem to be experiencing the same issue.

[alex_h (Alex)]

Hi @Chris_Rosenmarkle !

Thanks for sharing that screenshot with us.

We have reviewed automated report from your machine and could have spotted following:

01/06 08:49:45 Trace: [Bluesound NODE 2i @ 192.168.50.7:36237] [raatclient] GOT [4] {"status":"Success","control":{"button":"pause"}}
01/06 08:49:45 Trace: [zone] Node 2i Family Room received transport control from endpoint integration: pause
01/06 08:49:45 Trace: [zone Node 2i Family Room] Node 2i Family Room received transport control from Bluesound NODE 2i: pause
01/06 08:49:45 Trace: [zone Node 2i Family Room] Pause
01/06 08:49:45 Info: [zone Node 2i Family Room] Canceling Pending Sleep

This log clearly describes that it was “pause” signal coming from “Bluesound NODE 2i” and Roon correctly paused the media playback on it.

So in this case it likely means that the problem is not with Roon but with the Node 2i sending unexpected pause signal.

I’d recommend you to try to track what causing it to be sent.

Regards

[Chris_Rosenmarkle]

@alex_h

eceived transport control from Bluesound NODE 2i: pause

I’ll look into this. Thank you. I know I didn’t hit pause through the ■■ app as I never use it. That’s really odd.

[benjamin]

Hi @Chris_Rosenmarkle,

Thanks for the detailed follow-up and timestamp! From a fresh Roon Server diagnostic, we can see that the pause is originating from the device (the Bluesound NODE 2i), not from Roon initiating a pause command.

We see:

Trace: [Bluesound NODE 2i @ 192.168.50.7:36237] [raatclient] GOT [4] {"status":"Success","control":{"button":"pause"}}

This is the smoking gun.

• raatclient GOT means Roon received a message
• The message contains {"control":{"button":"pause"}}
• That means the endpoint is reporting that a pause button was pressed, or an equivalent pause event occurred locally on the device

Roon did not send this command, it received it. The Bluesound NODE 2i is the source of the pause and Roon is reacting to the command reported by the endpoint.

@Chris_Rosenmarkle

I have Home Assistant and my DAC is triggered to come on or off when the Node plays/pauses.

If you temporarily disable your home automation, does the same pause occur?

Thank you!