Random Stops during Local Playback on 2015 Intel MacBook Pro Endpoint (ref#M4A1KC)

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *Directly-connected Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has the same problem as my other Zone.

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Please try rebooting your router.

· No, I'm still having trouble

Do you have an approximate timestamp of when the issue last occurred?

· 9.45 am PST Dec 3 2025

What are the make and model of the affected audio device(s) and the connection type?

· end point laptop plays to optical out and then to cambridge audio amp

Describe the issue

Hi. Still having random stops with roon playback of local music files. Not sure if this ALSO happens with streaming because i dont use streaming. In order to mix it up, recently moved Roon server onto a new mac mini, and converted all library to FLAC. So its all the same format now (although some different sample rates etc). After a few hours of a playlist playback, roon just stopped. Please see screenshot for approx time. I thought that the issue (previously) may have been running roon server and the end point on the same laptop, but now I have seperated the two and I still have the same issue. The commonaility is that the end point in both cases which stops is a 2015 intel macbook pro. However, this is the end point that kinda needs to work! Please help! :) Can you see what happens on your side around the time of the stop?

Describe your network setup

mac mini (server) and laptop (end point) both connected to router via ethernet

Hello @Matt_Robertson2 ,

Thanks for reaching out. I enabled diagnostics for your devices and I do see the playback abruptly stopping, though it is not entirely clear as to why, though there do appear to be quite a few network disconnections logged in both your Roon Server and the Roon Remote. What is the model/manufacturer of your router? Is it using the latest firmware?

Its a Rogers Xfinity Router, latest firmware

Hello @Matt_Robertson2,

Thank you for the update.

We’ve enabled an additional layer of diagnostics on your account.
Please restart your Roon Server a few times, then reproduce the issue once more.

When the problem occurs again, kindly let us know:

  • the exact timestamp, and
  • the song name you were playing at the time of the issue.

This will help us pinpoint the relevant logs and move forward with troubleshooting.

Thank you!

Stopped again today = screenshot shows song and timestamp - thanks

Hello @Matt_Robertson2

Thank you for the update.

We’ve discussed this with our senior QA and development teams. The team is investigating some possibilities here and, as soon as that investigation is complete, we’ll be sure to follow up ASAP.

You have our apologies for the trouble here, and we’ve greatly appreciated your patience as we continue investigating this tricky issue. We’ll be in touch as soon as we can.