Random track stops during streaming playback (ref#IKLDHW)

[mohammed]

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· linn akurate dsm, Bluesound node

Describe the issue

during streaming, the track stop starts randomly

Describe your network setup

Linn streamer is connected via ethernet. internet speed is 110 mbps

[benjamin]

Hey @mohammed,

Thanks for writing in! Based on a recent diagnostic report, it looks like the failure is occurring between your Roon Server machine and Tidals upstream services. Check out this error below:

Debug: [easyhttp] [12349] GET to https://api.tidal.com/v1/tracks/10565654/playbackinfopostpaywall?countryCode=AU&audioquality=HI_RES_LOSSLESS&assetpresentation=FULL&playbackmode=STREAM returned after 395 ms, status code: 429
Warn: [tidal/media] could not get playback info for 168:0:10565654: Result[Status=UnexpectedError]

To confirm, are you able to playback MQA tracks without issue? Your Linn streamer may be limited on specific track formats - can you triple check your playback settings on the device?

Does this issue happen no matter the file format?

@mohammed

Linn streamer is connected via ethernet. internet speed is 110 mbps

And what about your mac running Roon Server? Please get an ethernet connection from your Roon Server to your machine while we troubleshoot and see if you receive the same issue.

Thank you!