For the last 6 months or so, I have been dealing with annoying pauses during playback. These are very random events and I am greeted with the “Waiting for your Roon server” message. Each message lasts about 0.5~2 sec. These make me go crazy. Please help.
My setup is as follows:
Roon OS: Rock
Roon Server HW: i9, 4.X Ghz, 32GB
Library Size: 700K+ tracks
Network: 1Gbps LAN
Router: TP-Link Archer AX73(AX5400)
NAS: Synology DS1819+
I am also getting this message on a fairly regular basis?. I have the server on my MacBook M2 and use Roon mainly to stream music via Qobuz. Why would you get this message when everything is on the same OS?. To be honest just learning to live with it.
Is the server> router Ethernet,
is router>end point Ethernet
Sounds like a WiFi blip to me ?
Hi Mike,
My setup is entirely wired. 1Gbps throughout. I believe this is happening since I installed an update. Don’t know which version thou.
Hi @shinyc,
Thank you for the report. We’ve escalated this internally and will let you know what we determine with development.
Hello @shinyc ,
Are you still seeing this issue at the present time? If so, I have just enabled a deeper diagnostics mode for your account. Can you please reboot your Roon Server and let us know the exact local time + date when you next observe the behavior, so we can check logs for clues?
Hi @noris ,
Thank you for your prompt response. I’ve rebooted the Roon server and noted the times when the music either stopped completely or was interrupted:
All times on 6/9 (local time=GMT+9):
By the way, the Roon response time was quite slow, often taking around 30 seconds to return results.
Hi @noris ,
A few more time points collected:
All on 6/12 (local time=GMT+9)
This shows how often the symptom occurs.
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I sent you timestamps per your request. Any findings on your end? I am still experiencing the same symptom.
Hi @shinyc,
Sorry for the long response time. Unfortunately we don’t have the logs for the timestamp you provided. Can you please provide a more recent timestamp? Or if you happen to have saved the logs from then you can upload them here.
More timestamps, here we go (all local time - GMT+9 on 8/6):
21:51, 21:58, 21:59, and 22:06.
The first 3 timestamps caused the music to skip to the next track. The last one only created a short pause. Perhaps they are two different things. Please look into this matter as you can see, it is too frequent.
Hi @shinyc,
Many of the timestamps you’ve shared seem to be aligned with when your Roon Server machine is performing an authentication refresh, for example:
08/06 22:06:35 Trace: [broker/accounts] [heartbeat] now=08/06/2024 22:06:35 nextauthrefresh=08/06/2024 22:41:35 nextmachineallocate=08/07/2024 01:41:35
If it’s an authentication check that’s causing the hiccups in your server connection, perhaps we can review any third party antivirus or additional network security software you may have active in your system.
Can you provide more detail around this?
Please note that our team typically doesn’t actively test Roon on library sizes this large. It looks like you have around ~85k unrecognized tracks as well, which will certainly affect performance in Roon.
Thank you for your prompt response, @benjamin.
I am operating my Roon server on a ROCK machine without any third-party security software installed. My network setup includes a TP-Link AX5400 router, which runs OpenVPN(used only when I am outside). Other than this, all settings are default.
Could you please clarify if I might be misunderstanding any part of your previous message?
Regarding the issue with the large number of unrecognized tracks, would it be possible to introduce a feature to ignore these tracks? Alternatively, could the database be rebuilt to exclude these files? I would appreciate your thoughts on this matter.
Hi @shinyc,
Thank you for clarifying. From what we can tell in diagnostic logging on your RoonServer and Remotes, the “Waiting for your RoonServer” popup appears intermittently due to background network reachability changes. RoonServer and Remote promptly re-establish a connection, in most cases without visible interruption in the GUI.
There are additional network timeouts in logs with requests within the LAN to your storage location from RoonServer.
Based on your description, the VPN in your router is presenting a second network pathway to the internet to at least some of the devices in your network.
Do you have any additional network hardware in your setup that might be managing traffic?