I think I posted this query in the wrong support area a few days ago:
Core Machine (Operating system/System info/Roon build number)
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Sky Q Router; Cisco 2960 switch
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
N/A but using Sonore microRendu/Mytek Brooklyn+ and Linn Klimax DS/1 connected by ethernet cat6a. My Ron control points run on Windows 10 PC or IOS (iPad Air).
Description Of Issue
Ever since the release of software version 1.7, I had a long standing Roon Radio metadata problem that was finally resolved in a Roon software release (not sure of the build number) in mid June. I reported that it had been resolved on June 19, and the support threads I had raised were closed by Roon Support.
Unfortunately, following installation of the recent build 610 within the past week or so, the problem has returned and so after 9 or so weeks of working absolutely perfectly, the metadata issues are back exactly as they were pre mid June of this year.
There are two problems that have returned with Build 610:
- I now once again get an “error loading page” whenever I attempt to load the Tidal main page. Reloading the page gets rid of the message.
- When I run Roon Radio, selections chosen by Roon frequently display no Album art, no album details or no Artist details. Sometimes a complete blank page, but on other occasions possibly just missing artist info.
It appears that the original bug has been reinstated as part of build 610.
Can you resolve this problem which I had thought had been permanently resolved prior to the release of build 610? It is really annoying, because I use Roon Radio a lot in order to identify new albums/artists for my library. Roon Radio does still play music perfectly ok with no buffering issues whatsoever, but it is almost impossible for me to identify and add albums I like to my library when no metadata is displayed.
I first raised the thread about the “missing metadata” in Nov 19, 2019, and the thread for the issue with “error loading page” on Dec 1, 2019. These have both been closed by Roon Support following my posts on June 19 to inform Roon Support that they had been resolved.
Screenshot examples to follow.