I have been dealing with crashes for several months. You thought my database may have been corrupt so I reindexed all of my music and reloaded it into my nucleus. I reloaded it all a week or two ago and it has been working well. Tonight it totally crashed again and I had to restart the server software and restore the database from my last backup. Can you please look at the log files to determine what happened.
Describe your network setup
Nucleus, Meridian 218 and 251 Controllers, Unifi ap ac pro Access Points
Everything crashed again less than 5 minutes after I submitted this post. I had spent an hour restoring the system from my last backup and it looked like everything was working well and I was playing music for the 10 minutes I was typing my post.
Then within a few minutes the music stopped and my Roon Remote screen switched to telling me there was an issue loading my library and it is telling me to restore from a backup again.
I am beyond frustrated with this whole system right now. I appreciate all of the help that community members have offered and many of the suggestions have been helpful. But at the end of the day, it is the team at Roon that should be helping its customers solve issues like this since they are the only ones that can go through my logs to determine the exact problem.
I have had to restart the Roon Server software and rename the old server files more than 10 times. Each time requires me to restore from a backup which takes over an hour.
The last time I submitted a similar post I got some great suggestions from community members and a couple of responses from Roon folks right away, but then it was many days in between when I responded with answers or posting logs that I received a response and then it was many days after that before they responded to my answers to their questions. Then to top it off on my last post of my most recent thread I indicated that it seemed like things were working but that it had crashed one more time and I asked them to review the logs. They marked that post as the solution so they closed the thread and did not acknowledge my question not give me any feedback about the reason for the crash.
I feel like I am using the US Mail to troubleshoot these problems and we are just sending each other letters back and forth with weeks of no music in between.
I know the tech support team is small and I appreciate everything they are trying to do to keep up, I am hopeful that this will help them articulate some of the issues that we as customers are dealing with that need more support.
I am not counting the crashes anymore. I have tried to restore with each of the 3 backups I have and what happens after I click the relaunch button is that it tells me it is having trouble with the library and then it tells me to resotre from a backup.
Actually that is what happens with 2 of the backups, the 3rd one (from yesterday at 2AM gives me an empty library. It shows no songs, albums, artists.
So my guess is that there is some mismatch between the files on my Nucleus and where the backups expect them to be.
I restarted the Server and am not going to do anything to organize the files until I get better information from tech support about what the logs are saying the problems are. At some point I will need to reorganize the files because there are hundreds of Albums that were not identified and many artists that need to be combined etc.
Thanks for sharing your new reports, and I’m sorry to hear about your continued library issues.
Have you had a chance to scan your local library for any corrupt or problematic files? If not, it might be worth a try! Many users find tools like dBpoweramp helpful for checking the health of their library and identifying any issues.
Addressing potential file problems could help prevent repeated database corruption and ensure smoother performance overall. Let me know if you’d like more guidance on using these tools!
Are you able to determine what the problem is from the logs? I downloaded PerfectTunes from DBPowerAMP but it said it could not scan more than 2200 of my albums becuase they are not lossless files. They were brought over from iTunes so they are .m4a files. So that is not going to be helpful.
