Recurring issue with loading library in Roon on macOS (ref#E3UFSH)

Support
1

Affected Product

Roon

Roon Issue Category

Playback

Description of Issue

I have had the message “There was an issue loading your library”. I had this message previously and at some stage the problem seemed to resolve itself and I was able to play music. The problem has re-occurred and I’ve no idea why. I am becoming very frustrated. I do not have a backup library(foolishly) but don’t know why the problem keeps recurring.
Can you help?
Thanks
Neil Risk

Roon Server Platform

macOS

Roon Server Specifications

MacBook Pro 2017, 3.5GHZ Intel i7,16GB

Connected Audio Devices

Lyngdorf TDAI3400, Chord Mojo, Marantz1609 receiver AirPlay, Chromecast

Home Network Details

WiFi with BT router

4

Hey neilrisk,

Thanks for writing in and I’m sorry to hear you’re having issues with your library! I was able to take a closer look at your account, and see that you do have tracks identified within your local library. Are you still having issues?

No matter, I highly suggest backing your database up. Here’s more info on how to do this: