Recurring Software Update Error on Roon Nucleus+ (ref#N5QXPV)

Support
1

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· I am experiencing a recurring error while attempting to install software updates on my Roon Nucleus+ device. The system displays the following message:

"Error
There was an error installing the software:
Please take a screenshot and contact support. {"status":"Failure","exitcode":43}".

System details:
- Device: Roon Nucleus+
- Serial #: 94C691158CBF
- Operating System: Version 1.0 (build 259) production
- Uptime: Approximately 7 minutes
- Database & Settings: OK, 100% of 55 GB available
- Networking: Ethernet, IP Address 192.168.1.40, Netmask 255.255.255.0

I have attempted rebooting and using the reinstall option, but the error persists. Could you please advise on the next steps to resolve this issue?

Tell us about your home network

· My router Linksys model MX5300 "with WiFi" connect to a switch brand "Sotm" without using VPN.

3

Hi @Fu_wing_wa,

Thanks for writing in and for sharing your report! If you could, please set up a temporary direct hard-wired connection from your Nucleus to your primary router, using a basic Ethernet cable.

Let me know if you run into the same issues. We’ve enabled diagnostic mode for your Nucleus, so the next time you bring it up and online, we should be able to review things further.

We’ll be monitoring for your reply, thank you! :blush:

4

Hi Benjamin,

Thank you for your advice. The captioned issue has been resolved, and Roon is now running smoothly—I’m enjoying the music again. I appreciate your support.

5

@Fu_wing_wa ,

You’re welcome.

We are glad to hear that your problem is resolved.

Enjoy your music!

6

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