Red X and Crashing - Windows 10 Roon Core

Support
1

Core Machine (Operating system/System info/Roon build number)

Win 10 - Roon build 783

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Arris wifi modem

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

TEXT GOES HERE

Description Of Issue

Crashes at start - Red X - Reboot didn’t not repair.

2

A big red x can indicate a graphics issue. Try updating you video drivers.

3

Did not find any updates for my video driver

4

Hi @Patrick_Hopkins

Please try each of these steps, and try to launch Roon after each.

  1. Reinstall the Roon app
  2. Disable the device’s firewall
    1. If this helps, please enter an exception in the firewall for Roon and RAATServer
  3. Uninstall and reinstall the graphics drivers directly from the manufacturer’s website
    1. Don’t use Window’s automatic driver updates for this — We’ve seen this cause issues in the past
  4. Download .NET Framework and reinstall it

Next Steps

If none of the above helps, please use these instructions to send us Roon logs from the device.

We’ll also want to take a look at Event Viewer logs, which give some insight into errors being reported by the OS — Please send those as well:

  1. Press Win + R and type eventvwr.msc
  2. Press OK – this should open Event Viewer window
  3. From the left sidebar go to Windows Logs > Application
  4. Right click on the Application subsection and pick Filter Current Log… from the context menu
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  6. On the Filter tab for the Logged section pick a parameter Last 30 days and press OK
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  8. Right click on the Application subsection again and pick Save filtered log file as… from the context menu
  9. Enter the log file name, for e.g. Roon_USERNAME , and press Save