Refresh solutions for: "Starting Playback. This may take a moment"

Support
1

I’m getting this message regularly, and the archived threads about it are very old and unhelpful. The only thing that’s worked for me so far is to relaunch my iMac and then Roon (direct to an NAD Roon Ready streaming preamp). That works for a couple of days.

The full message is: “Starting playback on your audio device. This may take a moment.”

Then it stalls, and every attempt to play a different track produces the same result. Would love some advice and can provide details if needed. Cheers

2

Hello @Craig_Havighurst

Thank you for reaching Roon support.

I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

3

Experiencing the same issue here.

4

I just now experienced this issue as well. I connect to my Bluesound Node. Music was playing normally and then it stopped. I went to other albums and get the same “starting playback” message. It doesn’t matter if I use the software on my PC or phone. Same result.

5

Thank you so much for the reply. Of course, after breaking three or four times in a week, it’s been behaving since I sent in my question. I’ll be sure to chime back in if it happens again. CH

6

Hi @Teddy and @Benjamin_Hill1

While it’s helpful to know more people are seeing this, we can’t effectively troubleshoot your specific systems without seeing what’s happening under the hood. “Starting playback” errors are usually environment-specific, involving how your Core communicates with your specific endpoints (like the Node).

To get you the same level of support, please provide a brief overview of your setup and a timestamp:

  1. Your Setup: What is your Roon Server running on (PC, Mac, Nucleus, etc.), and how is it connected to your network (Ethernet or Wi-Fi)?
  2. The Endpoint: Which device is failing to play, and how is it connected?
  3. The Timestamp: Please try to play a track, wait for the error message to appear, and then immediately note the exact time and date (including your timezone) and post it here.

Once we have those timestamps, we can pull the diagnostics for your specific accounts and see exactly where the communication is dropping.

Standing by for those details!

@Craig_Havighurst

Please keep us posted