Remote app on ipad suddenly does not start

Support
1

CoMachine (Operating system/System info/Roon build number)

Linux 3.10.105 version 1.8 build 783

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Synology NAS

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

TEXT GOES HERE

Description Of Issue

The remote app on ipad etc cannot find the synology NAS Roon core although the green sign ‘ready’ is showing. It is a sudden problem because everything was workimg well. I have re-started the Roon core but without result. I have reloaded the Roon app on my ipad, but also no result. Please help, (Iam not a wizzard) greetings from the Netherlands

2

Can you acces Roon from other remotes? If so remove the app from your IPad turn it off restart and instal the app again.

3

Hallo Toine,

On the other devices iphone etc the same problem; reloaded the apps and treid it again. The same problem.

Synologie NAS is ready (green dot) ; text “there was an issue loading your database”.

Thanks for helping.

4

My Nas had problems after an update this week. I had to log into Roon again but I couldn’t. Login failer. Got a screen were I could click on deautorize. Clicked on it and al worked again. Hope this helps.

1 Like
5

Hey @Thom_Pronk,

Welcome back to the Roon community :wave: - I’m sorry it’s because you’ve ran into issues connecting to your Core.

Generally, issues with loading your database point to corruption. I was wondering if, since you’ve made this post, this is still an ongoing issue? We’d love to help :nerd_face: