Remote Connection Failure After Upgrading Router (ref#861EKO)

Affected Product

Roon

Roon Issue Category

Networking

Description of Issue

upgraded router and remote connection doesnt work

Roon Core Platform

Windows

Roon Core Specifications

dell desktop

Connected Audio Devices

bluesound node

Home Network Details

arris surfboard Eero Pro 6

Can you provide more details aound what you mean bt “remote connection”? Do you mean 1) Roon ARC on your phone cannot connect to your Roon Server when outside your home, or 2) that a Roon Remote device (computer, phone, tablet) cannot connect to your Roon Server when inside your home?

Hi krzczwsk,

Are you certain that your Roon Server/Core and your Roon Remotes are on the same network? If you have added a router, please ensure that both your Server/Core and Remote are connecting to the Erro network. If your remotes are still connecting to the old router (if you didn’t remove it), then the devices would be on different networks (subnets) and wouldn’t be able to communicate with each other.

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