Remote connection problems with iPad

Support
5

Hi Tom (@Tom_Russell) and @AE67 ---- Thank you for the reports and my apologies for the troubles here. In order to accurately evaluate what may be causing this issue to occur Iā€™d like to gather the following information from you, as Daniel (@Rugby) began to point out :sunglasses:

  1. Can you please describe in detail, as seen here, your current setup.

  2. Can you please describe your network configuration. I would like to get a sense of how your devices/equipment are communicating (wifi, ethernet cable, both)? Also, can you please confirm if any network hardware is being used in your current setup (router(s), repeaters, extenders, powerline adaptors, switches). If you are able to provide the make and model of any of these devices, that would be great information to have as well :sunglasses:

  3. Do you have any active firewalls or anti-virus applications currently?

  4. Has this connectivity issue ALWAYS been present or did it just start to occur recently? If this issue was indeed NOT always present can you think of any changes that have taken pace in your setup? New applications? Software updates?

  5. What version of iPad are you working with?

Thanks!
-Eric