Remote connectivity issue despite port check (ref#LGIIMP)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Can't connect remotely. Checked all ports and am requesting a live call to troubleshoot.

Tell us about your home network

· Araknis AN-220-RT, the Roon is hosted on a Synology DS 725+

2

Hello @Jos_Stumpe, welcome to the community!

We do not offer phone support but we would be more than happy to assist you right here on the Community website.

When we resolve issues on Community, it ensures that our entire team has access to the discussion and can weigh in as needed. This means that not only can our support team contribute, but so can our QA team, developers, and senior staff.

Could you please share a bit more detail about the issue:

  1. Are you trying to connect via Roon ARC (away from home on mobile) or a Roon Remote (within your home network)?
  2. What error message or status do you see in Roon ARC settings - is it showing “Not Ready”, a specific error code, or something else?
  3. What version of Roon is running on your Synology?

With these details, we should be able to get you sorted quickly.

3

Hey @Jos_Stumpe,

Just checking in on this. Were you able to let us know whether you are connecting with Roon ARC from outside your home or using Roon Remote on your home network, and what status or error you see in ARC settings? If you can also share the Roon version running on your Synology, we should be able to narrow this down quickly, thanks.

4

Thanks, Roon Arc is now working again after my network specialist made some adjustments. All good.

5

Hi @Jos_Stumpe,

Thanks for the update, glad to hear Roon ARC is working again after the network adjustments. We’ll mark this thread for closure now. Enjoy the music!