Hey @ciamara — Thanks for reaching out, and apologies for the difficulties here!
So we can better assist you, please provide a brief description of your current setup using this link as a guide.
Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.
This behavior is typically caused by networking issues, so knowing your particular setup as well as having some more details about the issue will definitely help us identify what you’re experiencing. Please also verify the following so we can gain some greater insight:
- How often does this behavior occur? Is it constant, or just an occasional disconnect?
- When the remote device is in this state are you able to connect from another remote device?
- Does this behavior occur with all remotes? What kind of remotes have you tried?
Thanks!