Remote Roon and ARC unable to connect despite Roon Server running (ref#8L4CFV)

[Michael_French]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Remote Roon and Roon ARC won't connect -- Roon Server Running

Tell us about your home network

· Using AT&T Fiber router, hard wired

[Michael_French]

I have Roon Server running on my QNAP NAS. Everything has been working fine for months. Since this morning, the Roon app on my Mac and Roon ARC on my phone can’t connect to the Roon Server. The Roon Server is running on the QNAP server. The Mac has local network permissions enabled for Roon. I’m able to connect to the QNAP server as normal, browse files, use other apps, etc. All was working and then out of the blue just stopped. I’ve rebooted the QNAP server, restarted the apps. Upon startup, the Mac Roon app just spins the icon, never prompts about anything. Roon ARC says “Roon Server Offline”. I have been using Tailscale for months as well which improved the Roon ARC connection, and that has been running fine. I’ve tried it with Tailscale turned off as well. So at a loss as to what happened…

[alex_h (Alex)]

Hello @Michael_French ,

Thanks for reaching out to our Support.

We have checked the diagnostics report from your RoonServer and were able to confirm that the problem is caused by your QNAP NAS failing to establish a secure connection to our cloud servers. The logs indicate repeated SSL connection failures and timeouts when the server attempts to reach the Roon network. Because the NAS is blocking or dropping this outbound traffic, the Roon Server is unable to authenticate and go online, which is why your Mac cannot connect to it.

In order to resolve it we recommend checking the following network and system settings:

1. System Date and Time: Verify that the date and time on your QNAP NAS are absolutely accurate. Incorrect system time is the most common cause of SSL certificate rejections.
2. DNS Settings: Navigate to your QNAP network settings and manually assign public DNS servers, such as 8.8.8.8(Google) or 1.1.1.1 (Cloudflare), instead of relying on the default ISP ones.
3. Firewalls and Security Filters: Ensure that your NAS firewall (like QuFirewall) is not blocking outbound HTTPS traffic (port 443). Additionally, check if your AT&T Fiber router has any active security features (like AT&T ActiveArmor) that might be intercepting or dropping the SSL connections from your NAS.

Thanks.

[Michael_French]

Thanks for that in-depth look. I went thru a lot of AI-suggested solutions, re-installed QNAP firmware, re-installed Roon, etc. but couldn’t get it working. I noticed those connection issues as well. It never got fixed. I ended up installing Roon in Container Station and it’s working snappy like a champ. I understand this may not be the supported way for QNAP support, but it seems to work a lot better with my setup. I’ll keep backups and see how it goes.

But thanks again for checking it out.