Remotes show 'Waiting for your Roon Server' with slow performance (ref#7GJ4YY)

Support
1

What app are you having the slowness issue with?

· Roon

What kind of performance/speed issue are you experiencing?

· Other

Please try to reboot your Roon Server

· No, the issue is still the same even immediately after a reboot

Please try to reboot your networking gear (Router/Switches/etc.)

· No, the issue is still the same even after a reboot

Is there any change in behavior if you try to navigate to Roon Settings -> Library and set both Background and On-Demand Audio Analysis to Throttled or Off?

· No, the issue is still the same

Does the issue happen on multiple Roon Remotes (controllers) or just one?

· Issue happens on multiple remotes

Router Domain Name System (DNS) change

· I was able to change my router's DNS servers but it did not help

What is the operating system of your Roon Server host machine?

· MacOS

Timestamp of issue occurrences

· Every time app starts - May 9 at 2:08am CT

Describe the issue

Remotes show “Waiting for your Roon Server” / other slow performance

Describe your network setup

Unifi UCG Max v4.1.22; Unifi U7 Pro Wall v8.0.19; 1GBe bidirectional WAN

2

A bit more detail:

Roon server on Mac Mini - hardwired to UCG

Remotes on WiFi connect via U7 Pro Wall
Remotes showing this issue include iPhone, iPad, and MacOS.

Playback to Naim MU-SO II - via WiFi / AirPlay 2

3

Hello @Monty_Kosma,

Thank you for reaching out to Roon support. It’s nice to see you again in our community.

macOS Sequoia (version 15), has tighter (and more obfuscated) network security settings than preceding MacOS versions.

Can you please navigate to macOS System Settings > Privacy & Security > Local Network, and make sure Roon is allowed.

If it is already enabled, toggle it off and on again. Then reboot your Mac, and see if the same issue persists.

4

No change after doing that.

Roon remote also seems slow on the server Mac mini.

5

Arc is also taking a long time - 20-30 seconds - to start playing after hitting play. And that’s on WiFi that is running > 400 Mbps (6Ghz).