My Nucleus+ and remotes have been working together pretty much flawlessly for over a couple years since I purchased my Nucleus+.
Tonight, while trying to mark as “played once” the songs from 200 recently ripped old CDs, everything froze and I could no longer access the core. I was marking the songs as “played” by simply playing each of the songs (best work around anyone had offered in a previous post.) Was playing the new-to-Roon albums to 4 different end points. For a couple hours this eveinng to speed this painful process, I was manually rotating through each of the end points and after the 90 seconds into a song I was skipping forward to the next track. Each of the 4 end points had approximately 10 albums on their queues when everything froze.
Was using the Window client on two different machines. Only one was actively being used. I’ve also
tried using the client on my iPhone to the core with the same result - “waiting for remote core.”
There was a third Windows system being used as a Roon “bridge” to a couple old DACs which don’t support network connectivity.
Great news us that I can access the Nucleus+ Web interface via its IP address and thus believe the network is working as expected. Also I can access the files on the Nucleus+ using the IP address with normal file share syntax.
So far I reboot all the clients systems, roon bridge system, reboot the Nucleus+ via the web interface and physically power Nucleus+ off & on, and I also reboot the network switch. Note that other devices on the network switch continue to work as expected.
Before I start doing things like pressing the “Reinstall” the Roon OS and unintentionally making worst, I’m hoping that someone can please help!
Various version number & network information (which has not changed) in the below screen shot.
If your remotes are Windows, check that the video driver is the OEM, Windows update has a habit of overwriting with its own. There was a Windows update last week ?
If no luck then try is to restart the network. Switch Roon OFF , restart the network , WAIT until the internet light is stable then restart the Nucleus
@Mike_O_Neill
There have been no recent changes to the video drivers on all three of the Windows system. Unfortunately, the restart-everything-starting-with-the-network procedure had no effect. Remotes still unable to reach the Nucleus+. Thanks for trying
@wklie
Yes -Following @Mike_O_Neill suggestion, I have done exactly as you suggested. Started with the modem, then router, then switch (which is cabled to the router), then the Nucleus+, then the end points & clients. All with no joy.
The ‘100% of 227GB available’ for Roon database and settings in your screenshot might point to a loss of database files. I think @Simon_Arnold3 is right - you need to restore a backup…
Good News - Have access to my Roon core and playing music.
Bad News - All of the meta data was lost.
So that I can find albums where I expect them to be, I’ve been slowly correcting meta data glitches associated with the albums, their covers, artists and so on.
The meta data related to audio 10(?) ends points was thankfully straight forward to recreate (or at least as far as I know so far).
Painfully slowly playing all my music once to bump the “plays” count to 1 so in future I can easily find recently added unplayed albums & tracks. Bumping the play count on 200 recently ripped old CDs is what I was doing when things went sideways. Why do this? From time to time, I add 10 or more albums at a single time & it takes a while to digest them all. Easy to find things that have a “plays” count of 0. Been playing the music to a couple normally-not-used-for-audio-purposes HomePod minis with the volume turn down all the way. Almost a week into the process, should be done in little over another week (?)
Will take great care with creating metadata backups going forward.
