Remotes unable to connect to Windows Server(ref#QHHVMN)

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· I see something else

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Windows*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

My core is on a Windows PC which continues to be able to serve music to my audio points flawlessly. However, my remotes two iPhones and one iPad, suddenly will not connect to the Core even though they recognize it and show they are attempting to connect (Please see attached image)

Describe your network setup

Window PC core and all other components are working fine

Hi @Lemuel_Hegwood ,

Did you by any chance make any recent changes to your firewall? Have you ensured that you are using a Private network, not a Public one? See this guide for more information:

Thank you for your response. There have been no changes either to the firewall or the network settings. My system has worked flawlessly for years. This remote connectivity problem happened soon/immediately after I foolishly added Roon to a second desktop. My remotes then were connecting to it, instead of to my original computer. I uninstalled Roon from the 2nd computer expecting that my iphones and iPad would connect as previously. Unfortunately, this hasn’t worked. All remotes get hung up showing they are trying to connect but the connection is never established. My core computer continues working fine and I can distribute music to all corners of my musical universe.

Hi @Lemuel_Hegwood,

Did you set this second desktop up as a second server, or just a remote? You can quit Roon Server from running on this second desktop via the taskbar to ensure no other devices would attempt to connect.

If you haven’t yet, please remove Roon from your iPhone and iPad, and perform a fresh reinstall and let me know if you run into the same issues. :+1:

Did you set this second desktop up as a second server, or just a remote? You can quit Roon Server from running on this second desktop via the taskbar to ensure no other devices would attempt to connect.

Thank you for the suggestions. Second desktop was set up as a second server. It has been uninstalled from that computer. The original server functions flawlessly and can deliver music to all end points. I restarted that computer, after I had deleted the Roon apps from my 2 iphones and 1 iPad. Did fresh install. Problem persists. All remotes remain unable to connect to Roon Server.
Lem Hegwood

Hey @Lemuel_Hegwood,

Thanks for the update! I’d also give your router a reboot as well if you haven’t already.

It may be worth performing a database refresh as well - steps to follow below:

  • Make a Backup of your current RoonServer Database
  • Exit out of RoonServer
  • Navigate to your RoonServer’s Database Location
  • Find the folder that says “RoonServer”
  • Rename the “RoonServer” folder to “RoonServer_old”
  • Reinstall the RoonServer App from our Downloads Page to generate a new RoonServer folder
  • On the Roon Remotes, press “Use another Roon Server” and connect to the new database

Let me know if this helps! :pray:

I have rebooted the router recently without effect.
When I follow your directions, when do I reconnect to the old database? Do I access “RoonServer_old” when I press ‘Use another RoonServer” in the final step?

Hi @Lemuel_Hegwood,
Your old database gets brought back when you restore the backup you made in the first step. You do that after you can confirm that your remotes are able to connect to the server with a fresh database. Once you’ve made sure of that you can restore the previous database from the Roon settings → Backups page. If the connection issue returns after restoring the backup then we know that is what the problem is. At that point you would need to try older backups to find an uncorrupted one or restart with a fresh database.

Hi. After following your instructions and reinstalling the app remoters worked. Remotes back in action. Thank you