Reoccurring Issue with Missing Storage Location and File Path in Track Info Popup on iPad (Roon 2.0, Build 1442) (ref#JRQRDV)

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

Missing Storage Location and Path to File in Track Info Popup on iPad. Fixed in May. Now a problem in August. Roon version 2.0, build 1442.

Describe your network setup

Comcast cable modem; eero router (less than 1 year old); wired Ethernet to Nucleus+ and local library (Mac Studio).

Hey @Charles_Craiglow,

Apologies for the issue popping back up for you! Can you please install a fresh instance of Roon on the iPad, reproduce the issue, and please use the directions found here and send over a set of logs from the iPad to our File Uploader?

Thanks!

OK - Re-installed new instance (and lost my settings). Reproduced problem - screenshot attached. And successfully


uploaded Roon Logs file as @Charles_Craiglow.Logs.zip.

1 Like

Sorry. I reproduced the problem again (screenshot). And (hopefully) now uploaded the Roon iPad logs - @Charles_Craiglow.Logs-6999b588-2083-49f2-99be-b3fcb2e81d3b.zip.

1 Like

Hey @Charles_Craiglow,

Thanks for the fresh report! Our team is looking into things further.

In the meantime I’m curious - do you have the option to enable ‘Stage Manager’ on your iPad? Here’s more info:

Using Stage Manger, are you able to adjust the size of your Roon window on the iPad? If so, does it affect the file path info display?

Let me know, thanks! :+1:

Yes, I was able to resize the Roon window in Stage Manager. No difference in results. Screenshot attached.

Hi @Charles_Craiglow,

Thanks for the report. We have a fix for the issue over in our Early Access release, so you should be presented with a fix included in the next update on Production. After you’re able to update next, certainly let us know if you still encounter the issue. :+1: