Repeated Login Prompt When Selecting Roon Core (ref#39LJQL)

[Helen_Stephenson]

Affected Product

Roon

Roon Issue Category

Description of Issue

I select my core and then it asks me to log in. I enter my details and then if hands me back to Roon but asks me to log in again. I have been using Roon for a long tome and this is the first time I have experienced this problem.

Roon Core Platform

Linux (NAS/SonicTransporter/Antipodes/Ubuntu/etc.)

Linux Core Type

Ubuntu

Roon Core Specifications

Motherboard J5040-ITX
memory 64KiB BIOS
memory 32GiB System
memory 16GiB SODIMM DDR4 Synchronous 2400 MHz (0.4 ns)
memory 16GiB SODIMM DDR4 Synchronous 2400 MHz (0.4 ns)
memory 224KiB L1 cache
memory 4MiB L2 cache
processor Intel(R) Pentium(R) Silver J5040 CPU @ 2.00GHz
bridge Gemini Lake Host Bridge

Connected Audio Devices

ifi network streamer over ethernet

Home Network Details

The roon core is connected to an 8 port switch connected to linksys wrt1900acs

Screenshot

https://api.typeform.com/responses/files/16a798550e9d424977d8635b25ff69dd310073f90b95063205dc4888e37cac28/Roon_issue.docx

[Maximilian_Neu]

I just experienced the same issue, very infuriating.
I tried reinstalling my Core, removed all active Roon sessions, restarted the PC running Core etc.
The fix (at least for me) was to re-establish my DSL connection. After my router established a new DSL connection, it finally let me through the login screen.

[Helen_Stephenson]

So, having uninstalled and re-installed Roon, more than once - a sign of madness surely - I managed to login from a different computer with Roon installed and that did the trick. I wouldn’t not say it was a solution as I am not really sure why it worked. I thought Roon themselves may know why, or at least have some suggestions. Anyway, it’s working.

[Franky_Ng]

Same issue for me today. Running ROCK on an NUC8.
Failed to log in with iMac, iPad Air and iPhone.