· I hold a lifetime license. It has worked well for a long time. Now, however, I can no longer connect to the server; I am asked whether the Roon software was downloaded from Roon. I confirm this and attempt to log in again, but then I receive the exact same prompt—asking once more if the software was downloaded from Roon—and so on and so forth. I have uninstalled and reinstalled Roon on my Windows PC, but the exact same error persists. I am able to access my account without any issues via a web browser using my login credentials.
Tell us about your home network
· LAN Connection. No VPN. I get a mail that someone tries to log in at my home adresss.
Thank you for reaching out, and for your long-time support as a lifetime subscriber! I completely understand how frustrating it is to get caught in a repetitive login loop, especially when you are correctly answering the prompts and receiving the login alert emails.
I want to share a bit of context: over the last few days, we experienced a backend infrastructure issue affecting our authentication servers. This caused several users to get stuck in login loops and see repetitive security prompts, exactly like the one you described.
Looking at your account diagnostics on our end today, I can see that your server has successfully updated to the newest version, Roon 2.66 (build 1658).
Since our team has been rolling out fixes to our authentication infrastructure, could you please give it another try and let me know if you are still experiencing this repetitive prompt today?
If you are still getting stuck in the loop, please let us know. We will pull some fresh diagnostic logs from your Windows PC and dig deeper into what is holding up your local connection!