· None of the above quite fits
· None of these quite match
· i dont understand all this im asking for help and have not got it
· dont understand all this
You haven’t posted since May 2024. You got an answer then.
I suspect his problem might be that the help form can get incomprehensible pretty quickly if one takes the wrong path, especially if you rush and start with option F, which he did and perhaps he didn’t want to.
Hi @Scott_Hebard,
Thanks for writing in! What specifically are you having issues with?
Hi @Scott_Hebard,
We’re very eager to assist with what sounds like an incredibly frustrating and ongoing issue. However, we’re going to need some more information than what you’ve provided in your initial description in order to take any effective action here as a team.
Don’t worry about filling out any intake forms [as we now have this ticket] - please just describe your problem in a response to this post using whatever degree of technical precision, and we’ll ask any relevant questions to pinpoint the problem from there.
Thank you and we’ll await your response.
Hi @Scott_Hebard,
We’ve re-opened this request to ensure that you can receive any support you might still need.
It’s our understanding that you’re still experiencing some ongoing problems with connectivity in Roon.
Can you please briefly describe the current issue you’re facing so we can provide some suggestions?
If security software is flagging Roon as a security risk, you will need to add Roon to the security software’s safelist. Here’s an article outlining those steps for most security:
If you have antivirus software, you will need to add these same items listed in the article above (RoonServer, RoonGoer, RoonAppliance, and RAATServer) to the safelist for the antivirus software.
We are, of course, happy to help with any of these steps.
We’ll watch for your reply.
Thank you!
