Request for assistance not addressed (ref#G013TT)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· i dont understand all this im asking for help and have not got it

Tell us about your home network

· dont understand all this

2

You haven’t posted since May 2024. You got an answer then.

3

I suspect his problem might be that the help form can get incomprehensible pretty quickly if one takes the wrong path, especially if you rush and start with option F, which he did and perhaps he didn’t want to.

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5

Hi @Scott_Hebard,

Thanks for writing in! What specifically are you having issues with?

6

Hi! What’s not quite right with Roon?

· Can’t reach my Server, remotes or ARC

Can’t connect to my Server, remotes or ARC

· Other ARC issues

Tell us what's going on

· Cant find server

Tell us about your home network

· Google providor,yamaha rn1000a,lenovo laptop running Roon

7

Hello @Scott_Hebard,

Thanks for reaching out.

At the moment, we don’t have enough information to determine what’s going wrong. The message “Can’t find server” can occur for several different reasons, depending on where and how your Roon Server is running.

To help us move forward, please clarify the following:

  1. Which device is hosting your Roon Server?
    (For example: a Windows PC, Mac, Linux machine, NAS, or Roon Nucleus)
  2. Is that device powered on and connected to the same network as your Lenovo laptop?
  3. Are you running:
  • Roon Server on one device, and
  • Roon Remote on the Lenovo laptop
    or is everything supposed to be running on the same machine?
  1. Are you using any of the following on your network?
  • VPN software
  • Multiple routers / mesh extenders
  • Guest Wi-Fi network

Once we know where your Roon Server is hosted and how your devices are connected, we can advise on the next steps.

We’ll be happy to help once we have this information.

8

Hi @Scott_Hebard,

We’re very eager to assist with what sounds like an incredibly frustrating and ongoing issue. However, we’re going to need some more information than what you’ve provided in your initial description in order to take any effective action here as a team.

Don’t worry about filling out any intake forms [as we now have this ticket] - please just describe your problem in a response to this post using whatever degree of technical precision, and we’ll ask any relevant questions to pinpoint the problem from there.

Thank you and we’ll await your response.

10

Hi @Scott_Hebard,

Let us know if you’re able to run through the above from @vadim - thank you!

15

Hi @Scott_Hebard,

We’ve re-opened this request to ensure that you can receive any support you might still need.

It’s our understanding that you’re still experiencing some ongoing problems with connectivity in Roon.

Can you please briefly describe the current issue you’re facing so we can provide some suggestions?

If security software is flagging Roon as a security risk, you will need to add Roon to the security software’s safelist. Here’s an article outlining those steps for most security:

If you have antivirus software, you will need to add these same items listed in the article above (RoonServer, RoonGoer, RoonAppliance, and RAATServer) to the safelist for the antivirus software.

We are, of course, happy to help with any of these steps.

We’ll watch for your reply.

Thank you!

16

Hi @Scott_Hebard,

We’re pinging this thread since we haven’t received a response and we want to ensure you’ve seen our reply above. We’re eager to help ensure you’ve resolved your original request here and have found the assistance you need.

We’ll watch for your reply. Thank you.

17

Hi @Scott_Hebard,

We’ve followed up on your original request in a separate thread here:

https://community.roonlabs.com/t/request-for-assistance-not-addressed-ref-g013tt/313654/12

Please see our latest response and let us know if you have any questions. We’ll close this particular topic thread and keep the conversation there.

Thank you!

19

We can see that the OP has submitted several more recent threads but not responded here, so we’re going to close this thread out for housekeeping. Please reach out in a new request here and we’ll reactivate the conversation. Thank you.