Rescanning files

Core Machine (Operating system/System info/Roon build number)

iMac MacOS Mojave Roon 1.6 Build 401

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Cambridge Audio azur 851N ethernet

Audio Devices (Specify connection type - USB/HDMI/ect.)


Description Of Issue

I have a trial Roon.

I’m very happy with Roon and I think to pay for it.

I have only a small problem today. A wheel appeared today on the top right of the Roon Window. When I click on it, I receive a message saying that Roon is rescanning files. But after half a day I think rescan has stopped (status barre doesn’t go on). What can I do?

Thank You for helping.

Hi @Didier_Duvanel,

Since noticing this behavior have you tried rebooting your Core machine?

Where is your media stored and how is it connected to your Core machine?

Hi @dylan,

I have rebooted my iMac without success.

My media is on a usb drive.

Hi @Didier_Duvanel,

I’d like to enable some diagnostics on your account so we can take a look at what you’re experiencing here. Before I do this, may I ask that you please do the following and make a note of the time you do each:

  • Reboot your Core machine.
  • Start up Roon and let the spinner go for ~5 minutes.
  • Reboot your Core machine once more.
  • Start up Roon and let the spinner go for another ~5 minutes.

This should allow the team to gain some insight into what you’re experiencing in the report. Once you’ve done this let me know the timestamps and I’ll enable diagnostics on your account. When the diagnostics report is uploaded I’ll send it over to our team for analysis.

Hi @dylan

I have done what you wrote.

Reboot 07:21
Start up Roon 07:23
Reboot 07:28
Start up Roon 07:29
End 07:34

I live in Switzerland

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