Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Lyngdorf TDAi 3400, Matrix X-SABER PRO (MQA), Matrix X-SPDIF 2, BENCHMARK HPA4…
USB/USB-IIS via HDMI
Description Of Issue
How to disable rescan of folders. I have over 80,000 songs in several catalogs. when the scan starts after a few minutes they disconnect the remote controls. the amplifier stops playing, and you cannot reconnect them until reset the NUC. I’m sick of it and scanning the library takes several days. I think I’ll give up on Roon
AD1 ) Intel NUC i7-8559U/8GB/240 SSD M.2
AD2 ) 80,000 +/- I can’t pass it because the roon has fallen again. I reset it around 4.00 pm. now it is 6:40 pm. and its not working.
AD3 ) sometimes yes, sometimes no …
AD4 ) now 7.02 pm 25/11/2019
I saw something similar with a NUC build that I did back in July. The problem ended up being a bad DIMM in the NUC! I confirmed this by booting Ubuntu from a thumbdrive and running Memtest86+ from fail-safe mode. Some tips here: https://linuxhint.com/check-ram-ubuntu/
In my case, one of my two DIMMs had over 4,000 uncorrectable errors. Replacing the DIMM made Roon ROCK stable.
Thank you for sending those logs over and sorry to hear that the new RAM didn’t help.
I’m going to go ahead and escalate your case with our technical team based on the info you provided I will be sure to let you know once I hear back regarding my request.
While my escalation request reaches the technical team’s queue, I did notice something strange in the logs - it appears that you have some special characters in your folder names, for example:
/@Recently-Snapshot/GMT+01_2019-10-24_1800/VA_-_NOW_100_Hits_-_Power_Ballads-6CD-2019-paraiso/CD2/(01) [Shania Twain] You're Still The One.mp3
/@Recently-Snapshot/GMT+01_2019-10-24_1800/VA_-_NOW_100_Hits_-_Power_Ballads-6CD-2019-paraiso/CD2/(04) [Robbie Williams] Angels.mp3
/@Recently-Snapshot/GMT+01_2019-10-25_1800/VA - Romantic Mood Love And Lyrical Ballads (2019) [pradyutvam]/017. Graham Colton - Arms-Kopiuj(1).mp3
/@Recently-Snapshot/GMT+01_2019-10-25_1800/VA - Romantic Mood Love And Lyrical Ballads (2019) [pradyutvam]/016. Ural Thomas & The Pain - Smoldering Fire-Kopiuj(1).mp3
Having special characters in your folder names can cause some issues with Roon importing content (as mentioned in our Knowledge Base), and while it shouldn’t cause the behavior you’re seeing here I would like to eliminate this as one possible cause.
Can I please request that you:
Provide some more information regarding this @Recently-Snapshot folder - is this folder configured from an automatic backup software?
Copy a couple of albums (up to 100) out of your @Recently-Snapshot folder to a USB drive, rename the media folder to not contain any special characters in the path name and attach this USB drive to your NUC.
Disable your old storage locations and only have the new USB folder enabled as a storage location
Trigger a manual re-scan
Verify if the same behavior still occurs
Can you let me know the results of the above test when possible? Thank you in advance for your patience here and I look forward to your response.
I am sorry that I cannot use the software for which I have paid. You are working on a problem and so far you have no suggestion what is happening. It’s terrifying to me. personally working on solving the problem since yesterday. I think I’m on the right track … I don’t thank you because I have nothing for now …
Problem solved. I have added several music catalogs. now over 130,000 songs. stable scanning, outputs work without interruptions and jams. It took me a few hours, it wasn’t a hardware problem, only Roon software.!!!
Glad to hear that the issue is resolved! I made a few suggestions as to what the issue could be in my previous post, but for our records can you please let us know what the actual issue was and how you resolved it?