I have updated my Roon titan, Roon remote app and arc app to the latest early access builds. Via Roon arc I now get an error message. Arc seems to be connected, but it doesn’t work. Before the update, it worked flawlessly.
I have restarted my router and titan twice. On the roon arc page in the roon remote app there is stated that it is ok. Over WiFi en cellular I have the same problem.
My roon remote app became very slow too when I try to connect Roon arc.
Same here, it shows connection OK in settings but can’t load latest Plays/Adds on Home, nor any tracks in albums (the albums are shown but no tracks in them), and after a while shows “Something went wrong”.
ROCK, iPhone. Same on home wifi and 5G.
Roon remote app is even very slow. A search takes minutes before a result is shown.
Yeah I noticed this too, just now. A while ago it wasn’t
Yikes, what was supposed to be fast is slow. No worries, that’s what an early release program is for!
Same problem here with ARC
Now it’s not loading anything at all on any remote. (Edit: Or it does but super slowly)
Thanks for the report, and sorry for the inconvenience. When you have a chance, could you please try rebooting the Roon Server and let us know if that changes the behavior? We’re interested in whether the issue is resolved by the restart, or if it reappears afterward. Thanks!
Immediately after ROCK reboot: Not looking good.
No change in ARC.
No change in iPad remote, which crashed when I brought the previous instance to foreground, and on restart shows:
The macOS remote:
Edit: @oleh When I returned to the screen after several minutes, I found that the Composers (where I had left it) had loaded in the meantime. Trying to go from there to the album in the Now Playing bar just gives me a jellyfish again and then finally loads a minute or two later
@oleh: Interesting, trying to go to the ROCK data folder by SMB is also super slow or not working at all - I can go to the ROCK in Finder but no content is loading.
This worked normally earlier today, after I had already updated to the new versions.
I am on RoonOS 3.0 (and have been for several days).
htttp://rock works normally though
Thanks for reporting, we’re investigating the issue.
I just noticed that it seems to be back to normal on nearly all pages, except that My Albums sort by Most Played isn’t working and I get this:
But there are no Focus criteria and clicking Reset does nothing.
And ROCK SMB is still not loading. Edit: Same after ROCK reboot 
And the ARC issue persists as well
EDIT: I take it back, the remotes are slow after the ROCK reboot again. But now the My Albums sort by Play Count does not show the Focus error. And I get the spinner (I did not change any library settings):
@oleh Seems better now but still some performance issue. Actually it seems quite intermittent, sometimes looks nearly ok for a few seconds/minutes, then back to broken again when trying something else. (I think the SMB stuff was a red herring at least in part, somehow I seem to have become disconnected. At least, now I went to Finder > Go > Connect to Server, and it reconnected)
Though there are still some hiccups: When I change sort order, I still get a Focus error occasionally (not every time), just now when switching to By Artist.
But now the error clears itself after a few seconds and then it takes a few more seconds for the sort to be actually correct. Probably still some performance hiccup.
The play history in the remote loads slow-ish.
My Albums looks ok at the top but when I scroll down there are still just gray covers and they take several seconds to load, whenever I scroll further.
My Artists also look fine at the top but when I scroll down they just stop somewhere in A, and this does not seem to load with delay, at least not after a minute or so:
And ARC is still partially broken. The track lists in the albums are back, but Recently Added and Recently Played is still out of date
Still the same problems on my side.
It seems better for me right now (but I have been fooled before). Though all artists are there, for instance, and everything seems to be loading, though with a small delay
I am at work, so I can only access via Roon Arc, but unfortunately the same errors and music won’t play.
Thanks for all the feedback and reports! We’re actively investigating! Keep 'em coming!
Being at work all day, I left it alone for the past 9 hours.
On the iPhone, however, things are super slow again. (Edit 20 mins later: Actually does not work at all, still stuck like in the screenshot, and every other view as well):
On the iPad, things are mixed.
And ARC still does not sync Recent Activity Played/Added, but otherwise is working.
OK so I lost my nerve and deleted my ROCK’s RoonServer/Cache. After restarting the server and remotes, Roon was busy for a while “adding albums to library” (purple spinner), but it settled after a few minutes.
For now, it feels like this may have improved performance. On macOS, iPad, and iPhone it seems that all views are working normally now, no extreme slowness, no jellyfishes, no gray boxes/circles, etc. The only exception I found is that, while all other My Albums sort modes work well, the sort by Most Played is completely wrecked. It shows only the same two (instead of 3232) albums on all three remotes. This hasn’t changed in the past few minutes, either, and switching between different sort options or restarting the app has no effect on it:
Edit: restarted the server and macOS app and now I have 157:
Edit: Oh OK, rebooted the whole ROCK now and fine again:
And now, finally, the “fine again” really does seem to apply to macOS, iPad, and iPhone, in all their views. Except that ARC still isn’t syncing recent activity, but I guess that’s a different problem then.
