Migration from a QNAP HS251+ to a Synology NAS DS918+; Roon Version 1.7 (build 667) stable
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Devialet Expert 140 pro via Ethernet
Description Of Issue
I migrated RoonServer from a QNAP HS 251+ to a Synology NAS DS918+ following the instructions of Roon. I did a backup with Roon Backup Manager before. I de-authorized the old Roon Core (QNAP) and connected with the new Core (Synology). Before logging in (after launching the new Core for the first time) I clicked the button “Restore Backup” according to your instructions. I got the message " Restore failed. Please check your backup folder and try again". Can you please help me to make the backup work?
Thanks for sending the QNAP log over, but unforunatly I am not seeing any errors related to your backup in them. It looks as if you canceled the backup twice and once the restore went through as expected.
Yes, can you please also include the log file from Synology? Having an approximate timestamps of when the issue occurred (e.g. Backup failed to restore at 4:16PM on 12/14/20) would be even more helpful as we can look at that date/time more closely, can you please provide this along with your Synology logs?