In previous restores (which seems to be required every time I power down the NUC) I have been able to follow a similar path with few bumps along the way and my tags, etc. have all been restored. But not this time around.
Did you try another Backup and if so how far back?
Since you appear to have done everything correctly, I am tagging @support as this seems to be another freaking problem with what should be key part of Roon’s ecosystem, i.e. sanctity of the database.
That shouldn’t be the case. Do you shutdown from the ROCK’s Web GUI?
@xxx:
Did you try another Backup and if so how far back?
Since you appear to have done everything correctly, I am tagging @support as this seems to be another freaking problem with what should be key part of Roon’s ecosystem, i.e. sanctity of the database.
Yes, I tried multiple versions- all with the same results. Thanks for tagging @support. Thought I did that.
@Geoff_Coupe
Why on earth are you doing step 2 - using the file browser to dive into the file system and fish out (what you hope will be) a backup file?
You simply click on the relevant “Restore” link in step 1…
I suspect that this is the cause of your issue…
I realized that I flipped the two images (image 2 should appear first). Here is the process I used (without screenshots):
Settings => Backups => Find Backups => Choose folder that contains your backup
“Find Backups” brought up image 2: Select a recent backup
“Choose folder that contains your backup” brought up image 1: Go into Backup Manager
And from there I chose one, and then another, of the backups profiled in image 1.
Ah, OK, but it’s not necessary to use the File Browser to access backups taken by Scheduled Backups. Access them directly from the “3 dots” menu in the Scheduled Backups screen:
Try this route to restore a backup and see if it makes any difference.
BTW, what you are seeing in steps 3 and 4 (needing to quit and relaunch the Roon client) is a known issue - I believe it is caused by the recent change made in how clients connect to the Core. It’s been reported to Roon Labs.
After trying a few things over the last couple of days, I launched the web interface and despite the warnings, I reset the Roon database & settings (and did a few other things that I can’t recall).