Restore Path to Roon Backup not Retained

[David_Weinberg]

Roon Core Machine

ROCK, NUC8i7BEH, Crucial 8GB Single DDR4 2400 MT/S, Transcend 128GB Nvme PCIe Gen3 X4 MTE110S M.2 SSD Solid State Drive

Networking Gear & Setup Details

Ethernet to NUC: Google WiFi, TP-Link 8 Port Gigabit Switch, Synology DS920+

Connected Audio Devices

MacBook Pro, iPhone 12, Chord MojoPoly, Chromecast Audio

Number of Tracks in Library

41,000

Description of Issue

When I need to restore Roon from my NAS-based backups, I am unable to select the drive/folder where I store my backups without deleting and then re-mapping the path. This is pretty consistent and doesn’t seem to make sense.

Here is what I see:

Here is the path:

And after I map it again, Roon displays the same path that was previously not found:

How can I restore without going through this process?

[ashley]

Hi @David_Weinberg thanks for reaching out about this!

Using our NAS Configuration article as a reference, can you please attempt to set up a network share once more and let us know the exact step where something doesn’t seem right?

Additionally, have you tried using a different cable when connecting the NAS?

Are other programs able to see the drive properly?

[David_Weinberg]

Ashley, thanks for the guidance. It appears that the mapping to my NAS backups is stable, but a new issue has emerged. After running the restore, Roon reports that I don’t have any music loaded:

I’ve seen this before, and may have eliminated it by a reboot of the NUC running ROCK, but it seems that should not be required.

Please advise, thanks!

David

[David_Weinberg]

Just tried it again-
First with a Roon Server Software restart and then with a NUC reboot. Both came back with no music loaded in Roon.

[David_Weinberg]

I think the problem may be resolved. I needed to map the location of my music library in order for the restore to fully execute.

I’ll monitor and circle back if I continue to have to remap, but so far all looks good.