Restoring a Backup - Problem with Tags

[Thomas_Becker (Staatskapelle)]

Roon Core Machine

NUC8i5BEH
Crucial CT4G4SFS624A 4GB Memory
Samsung MZ-V7S500BW SSD 970 EVO Plus 500GB M.2 Internal NVMe SSD
Version 1.0 (build 227) stable
Version 1.8 (build 884) stable

Networking Gear & Setup Details

Router:
Linksys EA9500 - 1.1.8.204089

Music Storage:
Synology DS1019+ NAS
DSM 7.0.1-42218 Update 2

Cat 6 cabling throughout

WiFi for Macbook (remote)

Connected Audio Devices

KEF LS50 W
Bluesound Flex 2i

Number of Tracks in Library

137,000

Description of Issue

I moved all music files from one Synology to another Synology (identical OS, RAID version, IP addresse, folder structure)

No problems with Roon seeing the new NAS.

Before the move, I did a backup as advised in a KB article and made safety duplicates elsewhere.

The restore (with the most current/backup I made prior to the migration) finished BUT all my TAGS are MISSING - no albums show the user created and assigned tags.

I’m part of the small number of users who rely heavily on tags so I just need some help resolving this.

Restore folder I used:

@support

[beka]

Hey @Thomas_Becker,

It’s been far too long since you’ve posted about this. I am sorry that we’re only replying today.

Based on the symptoms you’re describing, it sounds like one of the steps (disabling the old share, before enabling the new one) was missed. I wonder if you could try going through these steps and see if it helps:

FAQ: How do I move my collection to a new folder, hard drive or NAS, Will I...

Many thanks