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[Morbeas (HK)]

Roon Core Machine

My configuration (Core is running on a Synology 1621+ NAS):

Networking Gear & Setup Details

Connected Audio Devices

Number of Tracks in Library

Description of Issue

When I right-click on the Roon app running on my Windows 11 laptop, the top two options are no longer functional and return an error when selected:

This happened after the most recent update.

[benjamin]

Hey @Morbeas,

Ben with the support team here - thanks for your patience while our team works through each thread! I wanted to check in since some time has passed. Are you still running into issues on the latest Roon build?

I’ll be on standby for your reply.

[Morbeas (HK)]

Hi there. Unfortunately, I’m still plagued by this issue.

Should I try uninstalling/reinstalling the app?

[benjamin]

Hey @Morbeas,

Correct you are! It would be good to test things on a fresh database. Follow the steps below:

• Create a fresh backup before anything else
• Stop RoonServer from running in WebUI
• Navigate to your Database Location
• Find the folder that says “RoonServer”
• Rename the “RoonServer” folder to “RoonServer_old”
• Restart the RoonServer in the WebUI to generate a new Roon database folder
• On the Roon Remotes, press “Use another Core” and connect to the new database
• Before restoring from your backup, test to see if your issue occurs on a fresh database

Let me know how things go after the above.