Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Netgear R7000 ethernet
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Linn DSM ethernet
Description Of Issue
Hi
I’m having problem reinstalling ROCK on NUC 7i3 that was used for windows.
Have latest bios and ROCK appears to install ok. It has ip address on network, but Roon can find the server. Roon Database & Settings are Not Ready. Attempting Reset gives Error “Settings and databses could not be reset. Please try again, or contact support.”
Something very odd about that screenshot. There are no details being shown for the network, and there does not appear to be an entry for the Roon Server software. Perhaps you can try reinstalling the operating system using the Reinstall button?
I see that you have an SSD for your music storage - just checking, do you also have an M.2 SSD on the motherboard for the OS and Roon?
I already tried reinstalling the software. Yes there is an M2.SSD for the operating system.
Do you think the SSD for music storage may be the problem? It came from another Roon ROCK NUC. I’ll try taking it out and see if that makes a difference.
Thanks so much for sharing the issue you ran into and for engaging with other Roon subscribers to find a solution, while we got a chance to reply. I’m sorry it took us so long…