pwo
(Peter W. Osel)
February 8, 2022, 10:04am
1
Roon Core Machine
ROVK 1.8 (Build 898) running on a Intel NUC10FNH
Networking Gear & Setup Details
Gigabit Ethernet, CIsco SG350-10
Connected Audio Devices
KEF LS50
Number of Tracks in Library
25,000 tracks
Description of Issue
Database Backup fail; error message in RoonServer_log.txt:
02/07 16:06:27 Debug: [broker/filebrowser/volumeshare] Use dispose, id: \\192.168.100.40\bkp
02/07 16:06:27 Info: [broker/filebrowser/volumeshare] Volume's removable changed: True
02/07 16:06:27 Warn: [broker/backups] unexpected error doing backup on FileBrowser.Entry: \\192.168.100.40, bkp : \RoonBackups: System.IO.IOException: Input/output error
at System.IO.FileStream.CheckFileCall(Int64 result, Boolean ignoreNotSupported)
at System.IO.FileStream.ReadNative(Span`1 buffer)
at System.IO.FileStream.FillReadBufferForReadByte()
at System.IO.FileStream.ReadByte()
at Sooloos.Broker.BackupCompute.<>c__DisplayClass12_1.<ComputeBackupFiles>b__1(String file, Boolean needs_copy)
at Sooloos.Broker.BackupCompute.<>c__DisplayClass12_0.<ComputeBackupFiles>b__0()
at System.Threading.Tasks.Task.InnerInvoke()
at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(Thread threadPoolThread, ExecutionContext executionContext, ContextCallback callback, Object state)
--- End of stack trace from previous location ---
at System.Threading.Tasks.Task.ExecuteWithThreadLocal(Task& currentTaskSlot, Thread threadPoolThread)
--- End of stack trace from previous location ---
at Sooloos.Broker.BackupCompute.ComputeBackupFiles(List`1 filesinmanifest, List`1 filestoupload, HashSet`1 latesthashes, Canceler canceler)
at Sooloos.Broker.BackupDestination`1.StartBackup(Entry location, Nullable`1 numberofbackupskept, Boolean auto)
02/07 16:06:27 Debug: [broker/backups] on done, auto: False
Tried different CIFS shares (from a Windows Server, a Mac OS system, Ubuntu, and also Dropbox); always the same error.
How to enable diagnostics to find the root cause of the failure?
pwo
(Peter W. Osel)
February 15, 2022, 4:18pm
4
Does anyone have any idea how to debug the backup failure?
How to enable more verbose diagnostic messages?
noris
February 15, 2022, 9:57pm
5
Hi @pwo ,
pwo:
NUC10FNH
Since you are on ROCK, enabling flags is a bit trickier than other operating systems, it has to be done remotley by our QA team. Are you able to add watched folders under Roon Settings → Storage or does that give you an error as well?
What happens if you try to host the Roon Core on Windows / Mac, does that same backup share also give an error?
pwo
(Peter W. Osel)
February 16, 2022, 9:47am
6
I could add a subfolder of my backup share as a watched folder just fine. No error message.
Hosting the Roon Core on a Windows or Mac OS system, I can try in couple of days (real work keeps me a little busy right now).
2 Likes
pwo
(Peter W. Osel)
February 20, 2022, 12:34pm
7
I installed an Ubuntu 21.10 test system, installed the roon server and was able to perform a backup without errors on the same backup share that gives me an error when used from the roon ROCK server.
I guess we need to debug on the ROCK server itself.
pwo
(Peter W. Osel)
February 20, 2022, 12:49pm
8
Connected a local USB drive, backup to the local USB drive also fails!
wizardofoz
(Mr Fix It aka The Wiz)
February 21, 2022, 5:26am
9
have you performed a reinstall from the GUI? NOT a Reset…a REINSTALL
pwo
(Peter W. Osel)
February 21, 2022, 7:26am
10
Yes, I did try the reinstall, not change, backup still failing
noris
February 23, 2022, 4:09am
12
Hi @pwo ,
I’ve activated diagnostics on your ROCK and I am seeing signs of your M2 SSD starting to fail, I suspect this is what is causing the I/O errors. Can you try to replace your SSD with another one and see if that helps?
1 Like
pwo
(Peter W. Osel)
February 27, 2022, 2:26pm
13
The delivery of the replacement SSD is delayed, hopefully I can test in a few days.
2 Likes
pwo
(Peter W. Osel)
March 3, 2022, 3:46pm
14
Made a fresh install on a new M2 SSD, so far two successful backups.
Unfortunately, not having a recent backup, lost some information (playlists, liked songs, etc);
Next time I’ll act faster to minimize the loss of meta information.
2 Likes
system
(system)
Closed
March 5, 2022, 3:46am
15
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