ROCK fails to connect to update server

Support
1

Roon Core Machine

NUC7i5BNH, 8GB RAM, 250GB sata SSD

Networking Gear & Setup Details

Tried various network interfaces, eth, wifi, iphone’s hotspot.

Connected Audio Devices

USB DENON PMA 50

Number of Tracks in Library

0

Description of Issue

I have freshly installed ROCK kit 1.7 build 571 on NUC 7i5. Now my other roon applications are telling me I need to update. But whatever it try I get “update failed”. I have tried via Mac App, iPhone app, and ROCK’s own web interface. I have also tried using different DNS servers. Nothing helps. ROCK works fine as an endpoint, I just cannot select it as core without updating.

Here is the relevant part from the log (since it does not allows me to paste the whole log here):

01/25 12:03:52 Info: [brokerserver] Client connected: 192.168.1.102:50124
01/25 12:03:52 Trace: [SOOD] Adding User IP 192.168.1.102
01/25 12:03:52 Trace: SENT NONFINAL DistributedBroker.InvalidVersionResponse={ ProtocolVersion='26' ProtocolHash='635f572cd00df305e1b3093906d24e04067f5f53' }
01/25 12:03:52 Trace: SENT NONFINAL DistributedBroker.UpdatesChangedResponse={ IsSupported=True WasJustUpdated=False Status='Error' HasChangeLog=False CurrentVersion={ MachineValue=100700571 DisplayValue='1.7 (build 571) stable' Branch='stable' } }
01/25 12:03:52 Trace: SENT NONFINAL DistributedBroker.UpdatesChangedResponse={ IsSupported=True WasJustUpdated=False Status='Checking' HasChangeLog=False CurrentVersion={ MachineValue=100700571 DisplayValue='1.7 (build 571) stable' Branch='stable' } }
01/25 12:03:52 Trace: SENT FINAL    Common.SuccessResponse={ }
01/25 12:03:52 Debug: [base/updater] Checking for updates: https://updates.roonlabs.com/update/?v=2&serial=6628CE63-4B7B-40D1-81C8-A1D5C60CEAFC&userid=&platform=linuxx64&product=RoonServer&branding=roon&curbranch=stable&version=100700571&branch=stable&ROONBOX_IMAGE_PLATFORM=linuxx64&ROONBOX_IMAGE_MODEL=nuc3&ROONBOX_OS_VER_MAJOR=1&ROONBOX_OS_VER_MINOR=0&ROONBOX_OS_VER_BUILD=227&ROONBOX_OS_VER_MACH=100000227&ROONBOX_OS_BRANCH=stable&ROONBOX_OS_VER_DISPLAY=1.0+(build+227)+stable&ROONBOX_IMAGE_TIMESTAMP=20200812204813&ROONBOX_DEVICE_VENDOR=Roon+Labs&ROONBOX_DEVICE_MODEL=Roon+Optimized+Core+Kit&ROONBOX_HOSTNAME=ROCK&ROONBOX_BRANDING=d52b2cb7-02c5-48fc-981b-a10f0aadd93b&ROONBOX_SERIAL_NUMBER=F44D306EC8ED
01/25 12:04:02 Debug: [appupdater] Update failed
01/25 12:04:02 Warn: [appupdater] Couldn't connect to update server: System.Net.WebException: The remote server returned an error: (502) Bad Gateway.
  at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00058] in <69f8661c94644655a06862d3e6b439f6>:0 
  at System.Net.HttpWebRequest.GetResponse () [0x0000e] in <69f8661c94644655a06862d3e6b439f6>:0 
  at Sooloos.Updater+WebUpdate.Load (System.String updateurl) [0x00028] in <bfa2ce817f344d24a09cb6ca0aa79686>:0 
  at Sooloos.Updater+WebUpdate.CheckForUpdate (System.String serial, System.String userid, System.String product, System.String branding, System.String desired_branch, Sooloos.Version version, Sooloos.Updater+WebUpdate& update) [0x000a7] in <bfa2ce817f344d24a09cb6ca0aa79686>:0 
  at Sooloos.Updater+<>c__DisplayClass27_0.<ScanOnce>b__0 (System.Object <p0>) [0x0002a] in <bfa2ce817f344d24a09cb6ca0aa79686>:0 
01/25 12:04:02 Trace: SENT NONFINAL DistributedBroker.UpdatesChangedResponse={ IsSupported=True WasJustUpdated=False Status='Error' HasChangeLog=False CurrentVersion={ MachineValue=100700571 DisplayValue='1.7 (build 571) stable' Branch='stable' } }
01/25 12:04:04 Trace: SENT NONFINAL DistributedBroker.UpdatesChangedResponse={ IsSupported=True WasJustUpdated=False Status='Checking' HasChangeLog=False CurrentVersion={ MachineValue=100700571 DisplayValue='1.7 (build 571) stable' Branch='stable' } }
01/25 12:04:04 Trace: SENT FINAL    Common.SuccessResponse={ }
01/25 12:04:04 Debug: [base/updater] Checking for updates: https://updates.roonlabs.com/update/?v=2&serial=6628CE63-4B7B-40D1-81C8-A1D5C60CEAFC&userid=&platform=linuxx64&product=RoonServer&branding=roon&curbranch=stable&version=100700571&branch=stable&ROONBOX_IMAGE_PLATFORM=linuxx64&ROONBOX_IMAGE_MODEL=nuc3&ROONBOX_OS_VER_MAJOR=1&ROONBOX_OS_VER_MINOR=0&ROONBOX_OS_VER_BUILD=227&ROONBOX_OS_VER_MACH=100000227&ROONBOX_OS_BRANCH=stable&ROONBOX_OS_VER_DISPLAY=1.0+(build+227)+stable&ROONBOX_IMAGE_TIMESTAMP=20200812204813&ROONBOX_DEVICE_VENDOR=Roon+Labs&ROONBOX_DEVICE_MODEL=Roon+Optimized+Core+Kit&ROONBOX_HOSTNAME=ROCK&ROONBOX_BRANDING=d52b2cb7-02c5-48fc-981b-a10f0aadd93b&ROONBOX_SERIAL_NUMBER=F44D306EC8ED
01/25 12:04:04 Info: [stats] 1936mb Virtual, 147mb Physical, 29mb Managed, 0 Handles, 28 Threads
01/25 12:04:13 Debug: [appupdater] Update failed
01/25 12:04:13 Warn: [appupdater] Couldn't connect to update server: System.Net.WebException: The remote server returned an error: (502) Bad Gateway.
  at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00058] in <69f8661c94644655a06862d3e6b439f6>:0 
  at System.Net.HttpWebRequest.GetResponse () [0x0000e] in <69f8661c94644655a06862d3e6b439f6>:0 
  at Sooloos.Updater+WebUpdate.Load (System.String updateurl) [0x00028] in <bfa2ce817f344d24a09cb6ca0aa79686>:0 
  at Sooloos.Updater+WebUpdate.CheckForUpdate (System.String serial, System.String userid, System.String product, System.String branding, System.String desired_branch, Sooloos.Version version, Sooloos.Updater+WebUpdate& update) [0x000a7] in <bfa2ce817f344d24a09cb6ca0aa79686>:0 
  at Sooloos.Updater+<>c__DisplayClass27_0.<ScanOnce>b__0 (System.Object <p0>) [0x0002a] in <bfa2ce817f344d24a09cb6ca0aa79686>:0 
01/25 12:04:13 Trace: SENT NONFINAL DistributedBroker.UpdatesChangedResponse={ IsSupported=True WasJustUpdated=False Status='Error' HasChangeLog=False CurrentVersion={ MachineValue=100700571 DisplayValue='1.7 (build 571) stable' Branch='stable' } }
01/25 12:04:19 Info: [stats] 1936mb Virtual, 147mb Physical, 29mb Managed, 0 Handles, 28 Threads
01/25 12:04:20 Trace: SENT NONFINAL DistributedBroker.UpdatesChangedResponse={ IsSupported=True WasJustUpdated=False Status='Checking' HasChangeLog=False CurrentVersion={ MachineValue=100700571 DisplayValue='1.7 (build 571) stable' Branch='stable' } }
01/25 12:04:20 Trace: SENT FINAL    Common.SuccessResponse={ }
01/25 12:04:20 Debug: [base/updater] Checking for updates: https://updates.roonlabs.com/update/?v=2&serial=6628CE63-4B7B-40D1-81C8-A1D5C60CEAFC&userid=&platform=linuxx64&product=RoonServer&branding=roon&curbranch=stable&version=100700571&branch=stable&ROONBOX_IMAGE_PLATFORM=linuxx64&ROONBOX_IMAGE_MODEL=nuc3&ROONBOX_OS_VER_MAJOR=1&ROONBOX_OS_VER_MINOR=0&ROONBOX_OS_VER_BUILD=227&ROONBOX_OS_VER_MACH=100000227&ROONBOX_OS_BRANCH=stable&ROONBOX_OS_VER_DISPLAY=1.0+(build+227)+stable&ROONBOX_IMAGE_TIMESTAMP=20200812204813&ROONBOX_DEVICE_VENDOR=Roon+Labs&ROONBOX_DEVICE_MODEL=Roon+Optimized+Core+Kit&ROONBOX_HOSTNAME=ROCK&ROONBOX_BRANDING=d52b2cb7-02c5-48fc-981b-a10f0aadd93b&ROONBOX_SERIAL_NUMBER=F44D306EC8ED
01/25 12:04:29 Debug: [appupdater] Update failed
01/25 12:04:29 Warn: [appupdater] Couldn't connect to update server: System.Net.WebException: The remote server returned an error: (502) Bad Gateway.
  at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00058] in <69f8661c94644655a06862d3e6b439f6>:0 
  at System.Net.HttpWebRequest.GetResponse () [0x0000e] in <69f8661c94644655a06862d3e6b439f6>:0 
  at Sooloos.Updater+WebUpdate.Load (System.String updateurl) [0x00028] in <bfa2ce817f344d24a09cb6ca0aa79686>:0 
  at Sooloos.Updater+WebUpdate.CheckForUpdate (System.String serial, System.String userid, System.String product, System.String branding, System.String desired_branch, Sooloos.Version version, Sooloos.Updater+WebUpdate& update) [0x000a7] in <bfa2ce817f344d24a09cb6ca0aa79686>:0 
  at Sooloos.Updater+<>c__DisplayClass27_0.<ScanOnce>b__0 (System.Object <p0>) [0x0002a] in <bfa2ce817f344d24a09cb6ca0aa79686>:0 
01/25 12:04:29 Trace: SENT NONFINAL DistributedBroker.UpdatesChangedResponse={ IsSupported=True WasJustUpdated=False Status='Error' HasChangeLog=False CurrentVersion={ MachineValue=100700571 DisplayValue='1.7 (build 571) stable' Branch='stable' } }
01/25 12:04:34 Info: [stats] 1936mb Virtual, 147mb Physical, 29mb Managed, 0 Handles, 28 Threads
01/25 12:04:49 Info: [stats] 1936mb Virtual, 147mb Physical, 29mb Managed, 0 Handles, 27 Threads
01/25 12:04:52 Info: [brokerserver] Client disconnected: 192.168.1.102:50124

Any help is greatly appreciated.

Thanks.

2

Roon’s update servers are down temporarily.

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