ROCK keep crashing

Support
1

Roon Core Machine

Version 1.0 (build 227) stable, Version 1.8 (build 831) stable (From the GUI).
ROCK runs on a Intel NUC8i7BEH, with Transcend 128GB NVMe PCIe Gen3 x4 MTE110S M.2 SSD SSD TS128GMTE110S, and a Crucial CT8G4SFS8266 8GB Speicher (DDR4, 2666 MT/s, PC4-21300, Single Rank x8, SODIMM, 260-Pin

Networking Gear & Setup Details

Netgear Omni connected to a Fiber and ROCK NUC with cable to LAN Ethernet interface.

Connected Audio Devices

Auralic Aries connected through Ethernet to Orbi Satellite → Orbi Router WiFi → Roon ROCK. There is also a Mytek Brooklyn DAC+ connected to the Aries. No problem with the Audio Path.

Number of Tracks in Library

~30,000 tracks.

Description of Issue

ROCK keeps crashing on me. I have reinstalled it through the web interface, as well as trying to rebuild the database several times. It will then work for some time (hours or days), and then crash again. This setup has been working for almost two years without issues prior to know.

When it hangs and I try to rebuild the database I get an error message saying -

Settings and databases could not reset. Please try again, or contact support. [“status”:“Failure”,“exitcode”:2]

2

Try it again. There is a bug on database reset that will throw up that error message first and continue on the second try.

3

I have now reinstalled from scratch and added first Tidal, then Qobuz, and now it is tugging away with my NAS. Let’s see if it works.

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