ROCK not detected after NUC power loss (ref#J870RJ)

Support
1

I unplugged my NUC with ROCK and plugged it back in. While my network then found the NUC at the usual IP address and I got the ROCK software to come up by visiting the IP address through a browser, Roon couldn’t recognize it. I rebooted the network, etc., but it still couldn’t find it. I even updated the Roon OS.

I then followed the troubleshooting steps and had Roon on my Mac try to find a different core. It then found my ROCK, and I connected to it, but now my library and all my settings (such as audio devices to play the music) have disappeared. I’m not sure whether I accidentally swapped in a new NUC.

In any event, I had been backing up my Roon library to my Mac. Is it possible to restore my library and all settings? I really hope I don’t have to redo the ARC settings, as they are tricky.

Thanks.

Thank you.

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I don't see Roon Server.

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Roon Optimized Core Kit* (ROCK)

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

ROCK Core disappeared after NUC unplugged

Describe your network setup

Ubiquiti Network with UDM Pro and 24-Pro and 16-lite switches

2

Hi @Andrew_Stein,

We’re sorry to hear that you’ve experienced a power loss and some subsequent hardware problems.

If you have a recent Backup, then it will contain all of your Roon Settings, including any DSP profiles or Device Setup preferences for your Zones. The Backup will also retain your Roon library, as long as the Watched Folders and the drives hosting them are available to whichever RoonServer machine you’re now using.

If you want to use the ROCK, you’ll need to repeat this process:

Click “Restore a Backup” and locate the Backup you’ve created.

Alternatively, you can log in to create a new Roon database, and then navigate to: Settings > Backups > Find Backups > Browse > Restore and find the Backup.

Please let us know if this helps or if we can clarify further. Thank you!

3

Thank you. It worked.

4

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