ROCK on NUC no longer connecting to network

Roon Core Machine

RoonOS 1.0 build 258, Intel NUC 11 with Intel Core i7-1165G7, 16GB DDR4-3200MHz Ram & 512GB PCle4.0 SSD

Networking Gear & Setup Details

Sky Modem, ModelSR203, Firmware Version7.02.0804.R

Connected Audio Devices

Sonos

Number of Tracks in Library

80000 tracks

Description of Issue

Hi,

I installed ROCK on the NUC, and after a few issues, everything was working fine for weeks. Then connection to the core was lost. I could still see its IP address on the network (192.168.0.154), but showing as incomplete. This is the same network as the router is on. Now I can no longer see this network address on the network.

When plugging into the TV to investigate what is going on, it is stuck on searching for network address. I have tried all the things I could find on your help, e.g. disabling ipv6 and so forth, but nothing seems to work.

It is very strange that it all worked, and now I cannot see anything I can do to get it to connect to the network again. I have restarted everything several times as well of course.

Any ideas of what to do would be appreciated.

Thanks

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How is the NUC connected to the network? Wired connection to the router or to a switch? Have you tried a different cable?

Wired connection. Have tried different cables and different connections including directly into the router. Nothing works anymore, whereas it worked fine a few weeks ago.

I also tried the resetnetwork command, but that did not make a difference.

Is there any support for this topic? Any way of diagnosing from a computer that now only has RoonOS installed why it will never connect to the network when 20+ other appliances running multiple other operating systems connect seamlessly?

Otherwise it seems that the money on the NUC was wasted, and I cannot actually use Roon.

Thanks

Hi @Morten_Andersen ,

Do you by any chance have a Linux-compatible USB → Ethernet adapter you can try? It’s possible that the networking port itself is having issues, and this would be a cheap/easy test. The other suggestion that I can make would be to try to reinstall ROCK again from the USB drive, perhaps an Operating System reinstall will sort the issue out. Do let us know your findings.

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I bought a USB → Ethernet adapter, and it solved the problem! Quite surprised that the network port on a brand new NUC has issues, but it seems to work seamlessly now.

Thanks for your help

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